Pembury Hotel

"Absolutely digraceful, disgusting, no sleep had, noisy, hot.Paid for a double, first room 106 could hardly fit 2 people standing in it amd bed sounded worse than a construction site when sat on, went back to reception, moved us up stairs to 205 and couldn't moved either. Hotel should be condemned, staff working there should be wearing gas masks for their own health and safety. Many pictures of the filth in bedroom and bathroom taken, even wrote HELLO in the dust gathered so pictures are going to be shared so anyone that is considering staying there can see what their money is being spent on - absolutely nothing to do with the hotel. Be warned, you are taking your life into your own hands"

"If I could give this hotel zero stars, I would. Single rooms are very small, beds are extremely uncomfortable, you can feel the iron in the mattress . Neither the door nor the windows nor walls are soundproof and you can hear all the sounds from the room. their heaters are not working in december. I believe that nobody wants to stay in a cold hotel. I also noticed that sometimes they leave the back door of the hotel open, unfortunately not secure at all…"

"The very first thing you noticed upon entering the room was the smell of feces and uncomfortably warm tempature. The toilet was grossly dirty and the room was bit claustrophobic. For the second night the staff kindly gave us a new room, but they came knocking on our door at 2:30 in the morning to collect the payment?! (we've already paid for 2 night). Ridiculously bad customer service, dirty hotel and poor quality breakfast :) ⚠️ 0/5, we do not recommend ⚠️"

"I enjoyed my stay here, check in was quick and friendly, the room was clean , modern with a comfy bed. Bathroom was extremely small which made life awkward, and with only 1 plug socket it was a case of switching between charging phones and making tea, however for a lay over I cannot complain and woke very much rested, a huge thank you."

"ZERO STARS. This was the most horrible hotel experience ever. This "hotel" needs a health inspection. The breakfast was served in paper bags in the room, consisting of cold pancakes, spoiled yogurt and green inedible bananas. Nobody warned us of that before booking. There is this constant, awfully damp smell of sewers throughout corridors and bathrooms of the entire hotel. And it's been freshly refurbished (if refurbishing means painting all the walls, doors and open "wardrobes" in white wall paint). We changed 3 rooms. First one smelled awful, so they gave us another one, where we were welcomed by small bathroom bugs (wish those were ants, but they were not) and also a capital size cockroach running around at 5 am (we couldn't sleep after we found the bugs, so we also met him/her). We complained again and got the third room. As soon as we got in, we found another cockroach friend walking around the room. Then we finally gave up and decided to run away from the place, at 6 am in the morning, with our four year old kid. The staff were nice in fact, they even seemed a bit embarrassed, but there's nothing they can do to refund you. They're sorry, but you should ask the manager. But it was Sunday and the manager doesn't work weekends. So if you ever get so unlucky to stay there, try not to look around your room on weekends. Or even better, don't EVER, EVER EVER stay there. We surely won't do it again. P.S. It's been 3 working days since we repeatedly contacted Mrs. Masha Jones, the manager, asking for a refund due to pests infestation, and - what a surprise - she did not reply! (...yet?)"