Vitality 80 Strand, London WC2R 0DT

"I had a nurse come round to do a medical check. Contrary to their advice and the guide they sent me on sign up, the nurse requested to have a FULL blood test and urine sample — in my living room!! I found the experience VERY distressing and it completely damaged my view of Vitality. The process was not a simple painless pin on the thumb, as they led me to believe. There was absolutely no evidence that I needed such an invasive test, I’m 30 years old in perfect health. Will be looking elsewhere thank you very much!"

"If there is a 0 star, Vitality still wouldn't deserve it. I can only recommend Vitality if you're after some free coffee. If you are after health insurance or car insurance, which I unfortunatly took with them, so please stay away from these crooks. Their technology "member zone" that they rely on so heavily always keeps crashing. Trying to make any claim or repair doesn't work. Their lines always drop. Can never get through calls when you need them the most. Mailbox always full. Their complaints Director is useless and will close the complaints without being resolved. Paid for car insurance and can't reach them to discuss or know that the insurance is activated. Had to check several databases and realised I'm not covered. I will 1000% not be renewing with these people or recommend them. Unless you want a free coffee."

"I cannot get over how terrible their dental insurance it. They genuinely ignore you when you make a claim, they have a '4 week' time to respond to emails, when they just ask for something new and wait 4 weeks to respond again. The are clearly pushing customers to go beyond the six month claim window. They don't pick up the phone. They do everything they can to make it so hard to claim."

"I have had an ongoing dermatology related issue for years and when I finally decided to go privately and do something about it I got told my claim couldn’t be made due it being a ‘chronic’ condition - which makes me believe it’s needed more! Not only that, but the waiting times to talk someone is horrific. I Waited patiently with no complaints for a month to hear back about my claim for them to tell me they couldn’t support me. Rubbish insurance and awful service."

"They're just a free coffee and cinema ticket company with a bit of healthcare tagged on the side. Terrible. I want to get physio treatment for a bad foot, but instead of letting me use a well regarded physio literally a 5 minute walk from my house they are trying to send me 3 miles away. Oh, and if I wanted to use my own physio, I would require a referral from a GP as well, and they only cover £35 a session. Focus on actually helping people rather than fobbing them off."