Royal Arsenal Medical Centre

"I moved to this area about two years ago and this medical centre’s booking system to see a doctor is totally unacceptable. It is nearly impossible to get an appointment, they do not pick up the phone and the online e-consult system is only available at very limited hours. If patients want to book non-urgent appointments, they should be able to book in advance through a phone call. There should be a set number of slots each day kept available for urgent appointments which are only bookable on the day. This avoids congestion on the phone line in the morning and provides a more orderly and fair system for patients. This is the system that was used in my previous clinic, and it worked very well - I never had a single problem with booking an appointment in the 30+ years I lived there."

"Shockingly unprofessional! Had 2 different prescriptions for the same drug which means that every month I pay twice to collect it. Went to the practice… they told me I need to call a specific phone number. Spent hours for someone to answer the phone and finally asked them to combine the two prescriptions. The lady seemed to have understood… Today I went to the pharmacy and there are still 2 separate prescriptions!!!!!!! ….grossly incompetent and shocking unprofessional service! Maybe it’s time for privatisation!?"

"This is a superb surgery. Friendly and supportive. Beyond duties. They frequently chase me up for screening and tests or vaccination! The specialist nurse Ishmael is super efficient and encouraging. Truly blessed to be a patient here. Highly recommended..."

"Very professional staff. It's clear they follow strict procedures throughout your visit. It might seem a bit cold at first, but actually it ends up inspiring confidence because of their consistency. Had a few hiccups with scripts transfer to the pharmacy but nothing to write home about. Thanks to the whole team !"

"I give one star because I cannot give anything less. Now most days they don't even let you fill out the online form so they can call you back at some point (I don't understand how even online forms are switched off). Then if you want to make an appointment on the phone it takes around 2 hours on hold to then tell you that there are no appointments available that day and you can't book an appointment in advance. Also, very unsympathetic staff on the other side of the phone and very unhelpful as well. My question now is, how do you make an appointment?. So frustrating."