Ridgeway Surgery 1 Mount Echo Avenue, London E4 7JX

"Ridgeway surgery have been asked on at least 20 occasions over the last 13 months to provide my medical records to a company who were going to provide me with life insurance and critical illness as I have two young daughters. Even after multiple phone calls, emails and letters they have refused. After a medical emergency I'm now uninsurable.. if someone had taken 10 minutes to send my records I would be getting support now. I'm not. Equally, if I do get sick we have no financial support. This is all because they refused a simple request on multiple occasions: when I questioned why they hadn't done it the answer was "it's not our priority". Disgusting service.."

"Exceptionally good team at the ridgeway, I'm sorry that a lot of other reviewers had a bad experience, but for us we have been treated very efficiently and effectively. The staff were very understanding and patient with us, which was extremely reassuring."

"Absolutely disgusting, extremely rude staff. Unprofessional doctors. I had the sad experience of attending the surgery only for a letter. In 5 min of short stay and every single person had a complaint to make. The staff’s second sentence out their mouth is ‘I am sorry- you can make a complaint’ I could write pages of what’s wrong with this surgery in particular, with keeping in mind the overall pressure ALL surgeries are in. If you registered at this surgery, you are doomed, there is NO hope for any medical service in your fate."

"The doctor's behaviour is appalling. Rude, demeaning, condescending. She refused to do the examination, because she decided that the patient doesn't speak English well enough, and proceeded to berate her for not having gone to get blood tests done - even though that was never even mentioned beforehand. I know because I handled making all the appointments. When I went along the second time as a chaperone/translator she was still awful and tried to lecture me as well. I wasn't even needed there, because the patient understood everything and explained everything herself. This is not how a healthcare professional should conduct herself."

"The young receptionist booking telephone appointments is rude and speaks with a very condescending tone. Communicating with her seems unavoidable to get an appointment which is a real shame for all patients."