Somerset Gardens

"Everything is literally a problem, the list is long but my last visit was about gastro- resistant capsules which my maternity clinic prescribed for me as I have had massive digestion peoblem during my pregnancy (I'm nearly 8 months now). I was told my GP should not have a problem to prescribed it again for me as these tablets were my 'little piece of heaven'. I have to wait nearly 2 weeks to be actually spoken to first ( in the process) to see if they can be given to me again. Ridiculous! Plus, the receptionist was rude telling me that the letter from the hospital is 'written in English' in between our conversation about the prescription which I think was racist as such a comment didn't have to be made."

"There is always a wait when you come here so please don't expect to walk straight in. If you come early there's a chance you might get seen early. The only problem is their phone system where you have to wake up before 8:00 and start ringing like mad from 8:00 a.m. onwards until you get through to someone before all the appointments are taken which seems to be every single day. In fact, sometimes you can come early and still end up waiting past your time. Really depends on the GP that you are visiting or if you're visiting one of the blood test nurse. It's handy to have the pharmacy right on the location too as it means you don't have to go far to collect your prescription if need be or to just ask general advice from a pharmacist"

"The worst Gp ever, the receptionists never pick up and when they do, they hang up on you. Dr Edun is the worst I have met, she’s waiting for my daughter’s situation to get worst before sending us to a specialist. And my daughter is suffering and they won’t even give appointments now. I am so frustrated with this gps."

"Doctors are amazing. ( Apart from one who wanted to stop my For Life medication. ) BUT receptionists never pick up phone between 8am-10am. I've been on hold for 1hour & 35 mins. Was caller #8 at 8am. Finally caller #2, but still 'estimated hold time is 62 minutes'. Every time I call for appointment, if I get to be answered at 10am, its either they hang up or 'Call back 8am tomorrow morning'....then its the same rigmarole until youre lucky enough to get your call picked up. This system needs to be changed ASAP."

"I was assisted through telephone consultation by one of the doctors. Today at 15.00. She was a lady and I don't remember her surname unfortunately. She was aggressive and spoke over me every time I was trying to explain my problem. She kept rushing the conversation and being rude to me as if I had done something wrong. I was seeking help because I was not feeling well and she kept trying to fight with me and making points. I was not assisted. I was verbally abused and stressed out for no reason after waiting for the whole night to be assisted. Now I am left like this. No clear instructions. It is absolutely unacceptable and disrespectful that a patient in need has to be treated this way. I don't suggest this practice if this is the service we are supposed to receive. Appalling and horrendous. Doctor should be focused on the health of the patients instead of trying to make their points( even though there wasn't one in this case) or give their frustrations. Not even a star."