Leander Family Practice 949 London Road, Thornton Heath CR7 6JE

"Before you can join the queue over the phone automated message says “if your issue is serious and you wanna be looked at keep holding the phone”. After waiting more than 30 mins the lady told me sorry we can’t give appointment over phone. I filled out the online form notes there I am not available before evening time due to work, next day they calling me leaving a message “please get back to me before 4pm” I made it clear I can’t hang on the phone because of work. Awful desk service, they ridiculous."

"It’s absolutely disgusting the way a patient gets TREATED and RESPECTED here. I had an appointment today for ECG at 11am with Paula. I was not allowed to do my ECG Cause I was late by TWO MINUTES. I was not able to get up from bed yesterday but anyhow managed to come to the surgery this morning in this adverse weather. My punishment TWO MINUTES LATE. thank god I am still alive could have been worse. Paula you need to understand the patients situation for what is he coming for ?? It’s ECG which i think is and could be serious. Stop playing with peoples health."

"I was pleasantly surprised to hear my GP Dr Siddiqui answer the telephone. I automatically assumed there were a crisis taking place in the GP. I was impressed when advised, a new trail where the GP man's the front desk and answer calls from patients wanting to book appointments. Conversation was short and sweet but swiftly addressee the issues and points I raised prior to my scheduled appointment this Friday. This is a good service....I recommend this as a way forward from Melissa Sharon Simon"

"I have been with this practice many years. Some of the GPs are excellent. I recommend Dr Siddiqui, Dr Maxwell and Dr Patel, one female doctor I avoid as she is incredible unsympathetic and acts if she is spending her own money! I have found the receptionists to be polite and helpful even though I have witnessed them take incredible rudeness from patients. The practice could improve the phone answering service and the way it is organised. I would suggest reinstating the electronic booking in system, having one dedicated receptionist dealing with patients in reception another manning the phones. My bug bear are patients pushing in, queuing seems an alien concept to some"

"If I could give this GP 0 stars I would, the clinic reception staff are so rude and disrespectful, my grandad has been going to this GP and he always leaves crying and panicking due to the rudeness of staff. He is very ill and the staff as well as doctors don’t even bother to give him his prescriptions unless he begs for them. I was on the phone to them waiting for 1 hour because they gave my family member the wrong prescription and they decided to hang up on me as soon as I was 1st in the queue que. Horrible!!!!!!"