Hanwell Health Centre 20 Church Road, London W7 1DR

"Hi , I have been referred to your practice for heart problems. I had a monitor for 72 hours, then I was referred for a CT scan , had that done 2 November and from then which is almost 2 months, I keep calling to see what are my results and why nobody got in touch with me until now . When I had appointment before CT scan I have told everyone from nurse to doctors that I need this to be checked before having a surgery done .I keep calling and all I get back is that the doctor didn’t write the letter with the results, is been 5 times I am calling in the last 3/4 weeks and nothing. I tried to call today again no answer. I am feeling very sick and not able to have my surgery ( can’t go to work also ) done because the doctor didn’t had time in 2 months to write a letter . Your last colleague said he will referee this to the manager and this was 2 weeks ago and still nothing. I have call my GP and they haven’t received also nothing. Can you please contact me ASAP. I have left an VM with all my details. 14th of July I had appointment at 9:30 to get my monitor for 72 hours if this helps to find my details . Thank you very much"

"I had just changed a appointment, by a reception staff Eddy, she firstly said I will have to go back to my doctor for a referral back for a appointment, I said it's due flu, she put me on hold and offered an appointment.. Her attitude was horrible. She definitely needs training on customer service."

"Today's experience, I attended an appointment relating to my mother's care with an incredible Pharmacist team member Rakhee, she was so thorough and patient with all our queries"

"I was able to get a telephone appointment for the day after I called. The doctor I spoke to listened to me and addressed my concerns. The reception staff do their best despite the increasing pressures. I’m thankful for the hardworking staff at my GP surgery"

"I would actually give them a 0 star. I have an 17 months child and Being new to the place I have been registering at this GP since November. Registered 3 times online and once went to the health centre and registered. Submitted the ID cards 4 times already. And in return they say that it’s not in the system. Please do it again. Very careless clinic. After going there and registering even then they say they have lost our papers. Isn’t it carelessness to lose someone’s personal data? The lady had told us that she will do the registration on the same day and it’s been 2 weeks now(don’t want to name her) I would never recommend or advise this health centre. Pathetic service."