Newham University Hospital Glen Road, London E13 8SL

"I came to the emergency room after 12 at night. I couldn't be examined until 8 in the morning. I told the doctor about this situation and he said that the waiting time is 9-10 hours. After eight o'clock I informed the reception and he directed me to the "West Wing centre", let's see how long I wait here. Very bad service. Dissatisfied. I am visually and hearing impaired, but no one helped."

"My mum came in for an x-ray and discovered she had a fractured pelvis and sent her to A&E. There was a long wait which we understand as there is huge pressure on the NHS. She was transferred to Thistle Ward. All the staff were marvellous, hard working and efficient. My mum was very anxious to go home and the staff pulled out all the stops to ensure she was able to go home after two days with a package of care. The ward was clean and hygienic and the food was surprisingly good. A big thank you to all the staff involved in her care."

"I had a very pleasant experience in this hospital as a visitor from Europe. I went on 1st January, and I was surprised for such a good, caring and quick service. There was no long waiting, I was done within and hour . I came with painful ankle, they did x-ray very fast and results came quickly. Also, there wasn't any charge for emergencies"

"I came with my sick mum today to be seen at West Wing Centre, while waiting inside the security gentlemen from the picture, kicked everyone who was not a patient quoting "because I said so" outside from the waiting room in the street, when the waiting time is 5 hours and temperature outside is below 7 degrees. Well done for picking your staff properly!!!"

"My daughter started to have a fever at 8pm, we called 111 who attended us at home and they kept watching for another two hours. After a continuous vomiting that started at 12pm, we decided to bring her to the hospital. we received the first service at 2am and now it is 7:30 am and the doctor still hasn't even looked at the child. The slow service was not because the Hospital was full because there was only one child in front of us and so far no children have been attended. We thought that the doctor was probably sleeping and after she woke up she still didn't provide any care. Mothers who are more than 24 hours without sleep with their children in their arms do not provide any support and only give us some attention through a lot of insistence every two hours of waiting. I see it inhumane so that people are afraid of cases, even if they need to, they don't want to go to the emergency room of this hospital. I hope that by noon we will be able to get out of here with some diagnosis or medicine for our 4-year-old who also has to undergo this kind of long-term treatment and very little attention."