King Edward Ⅶ's Hospital 5-10 Beaumont Street, London W1G 6AA

"Very unprofessional staff, with an uppity attitude. On two separate occasions, I have received substandard service, with the last being the worst. I sent my mother for a consultation with Dr. John Outhwaite for treatment of Arthritis. The consultant and secretary discussed and offered her the incorrect treatment. My mother was less than pleased, and did not wish to return to the clinic again. I called the secretary (Nadene Gray) to find out what had happened, who subsequently went on the offensive and stated my Mother and I were mistaken about the service offered. When arranging the consultation, I initially spoke with Nadene Gray about a referral from another clinic for this particular treatment, which she confirmed they offered, and we had a 10 minute call discussing the treatment further. When I later confronted her about this, she responded saying she had never mentioned the treatment to me (clearly lying to cover herself). Mistakes happen, and I never took issue with that, it could have been easily resolved. What really upset me was her immature persistence in lying, and pretending the conversation never happened. When I then contacted the clinic that referred me to King Edwards, they had advised me that Dr. John Outhwaite had been in contact with them and wished to no longer offer the treatment he was previously working with them on. My only regret was being short with Nadene, which I shouldn't have been, but was honestly infuriated at her attitude, and overall handling of the situation. My advise is to make sure you keep records of all discussions, and send confirmation emails following any phone conversation."

"I had a really really BAD experience with this Hospital. No communication between each other. I did some consultation and some blood test and still I didn’t get the results. The first day at the hospital they say that in 4 hours I will get my results and now it’s passed few days and still no answer. I keep sending emails and no one reply to me. When they wanted to be paid they was really quick and when it’s about the service they take all the time, The second day by mistake the hospital made a mistake and they change me for some services that I’ve never ask and never done so I had to go back to the hospital and wait until they fix the issue and honestly my health condition is not allowe me to do a lot of effort but they make me come and go to the hospital all the time. This is the last time . I will never choose this hospital again. Be really careful !!!!"

"No respect when it comes to patient's name. My name was spelled incorrectly twice on the invoice. I called twice and explained. I then emailed the admin with the proper spelling and still she didn't bother to copy and paste correctly on the invoice with a capital letter. (and we are talking about a short part of the name with 4 letters only!) She might not think it's a big deal but if this is a culture of imprecision rooted in the management, I surely will not return to this hospital."

"I had a major gynae op resulting in a 3 night stay. The staff were attentive and absolutely lovely to communicate with. I had a chat with each individual I came in contact with as I could see they were working really hard to make sure my care was top notch. I appreciated everyone from my fabulous surgeon and anaesthetist through to all nursing and support staff. I was self funding after many years of NHS dismissal of my symptoms and this was the best possible use of my savings. Perfection is not possible in any situation but the care and service here was as close as I could expect, Highly recommend."

"Excellent stay and service. I had my ACL reconstructed and my Meniscus repaired. Top surgeon and anaesthetist. The overall hospital team were great, very personable, supportive and always on hand no matter what time. They welcomed my partner and settled her in my room whilst I came to. Both of us were very impressed. I would happily recommend. Thank you."