RB&HH Specialist Care Outpatients and Diagnostics

"Had my first appointment today for respiratory issues , seeing Prof. Loebinger . I paid £300.00 for 25 minutes time basic consultation that I could simply hade it on my GP Surgery for free and in top of that he suggested to see a different specialist for the second investigation in the same hospital , different day , different appointment that will cost me another £300.00 at least and this it’s only to interview me second time by someone else, i rather call this interview than appointment. I am totally disappointed after the experience I had today ."

"Ecg and Heart scan came at 1600 pounds, visit with doctor Price was one hour late and ,once in her office the visit was rushed and lasted not more than 12 minutes, while she was clearly eager to finish it as soon as possible. Strangely the patient before me was kept in for more than one hour , probably was a friend of the friends. Furthermore she did not even look at all the documentation I sent her and gave me the idea of a very low professionality . On top of this , the results of my very expensive exams are still there.apparently I paid that kind of money and do not deserve what I paid for. A joke that costed me 1800 pounds. PS: at the exit I found a parking ticket (60 pounds) that could have beeen avoided if only the visit was made on time ...lesson learned ...next time I will find something less luxurious but at least cheaper. Mario Uliana"

"Astonishingly sloppy. Billed for a non-existent consultation and billed for other consultations at 3x the actual rate. This caused huge complications with insurer and bills from other providers. Unprofessional PAs that get appointment times wrong and make sarcastic comments. Refused to provide complaints process. Just an awful experience end to end."

"I visited the practice on Wimpole street and unfortunately my experience was extremely poor. I have received better and more efficient care on the NHS. The specialist consultant I saw was extremely thorough and I have no complaints whatsoever about him however the whole experience in trying to book and secure an appointment was shambolic. It took them about 3 days to acknowledge my email request which is completely unacceptable when you are paying this much money. I had to chase and send 3 emails before finally someone responded. Impossible to get though on the phone. I then sent a screenshot of an ECG report and they responded asking if I can send through a PDF version which I did. Radio silence again, no acknowledgement whatsoever. Finally someone responded with an acknowledgement. No communication was sent before the appointment which I find rather strange since Bupa always send you a reminder. On the day of the appointment while waiting at the reception, no one approached me or offered me any refreshments even though the place was heaving with staff. This is the difference between paying hundreds of pounds- you expect to be offered these things. Perhaps I didn't look like a typical patient (not old or male)which is why I was ignored? Never judge a book by its cover, just because someone doesn't look sick doesn't mean they are not. During my consultation, the specialist told me that the full copy of my report was never forwarded to him which is astonishing since you are dealing with people's health. The administration is completely utterly useless. When paying for private care this is not an admin error which should ever occur. Lastly... When leaving and making payment I noticed another lady waiting at reception with her husband. She was told by the guy on reception that due to their Covid policy, her husband has to leave the building and wait outside. The lady had a hearing aid and was partially deaf. I'm astonished that she was not allowed to be accompanied?! Surely this is disability discrimination? If you are disabled, you are entitled to have a chaperone. The whole thing is totally insensitive and shambolic!"

"It was fairly unsettling when attending for Cardiology appointment today . Chaotic scenes at reception , due an incident , raised voices & confusion in an enclosed area did not give confidence & wasted valuable time . Reception is a small area when such events happen , it’s of course very difficult . Then rushed through appointment . Did not feel remotely valued as a patient of Consultant, more of an inconvenience , unable discuss concerns adequately . Poor communication skills from a Team member were unfortunate, though to be fair, once I pointed out the problem , situation improved. Had to be my own advocate . My consultant had information on my file which was not accurate which I had to correct , such record keeping does not instil confidence . Overall , not a great experience"