Furl 73 Fairfax Road, London NW6 4EE

"I visited the store to enquire about a wall bed/desk and whilst the staff were friendly and helpful, mis-communication resulted in me missing out on a product in stock and having to wait 12 weeks for delivery. These things happen but the disappointing customer service continues with having to chase for an approximate time of delivery, the wall bed/desk arrives but no fitter to construct the item. Again, I had to contact customer service (who finished at noon) but managed to contact the fitter, as i informed him of the delivery date over a week ago, only to be told it will be another week. I'm surprised as they are priced at a premium level yet this is not reflected in their service. Disappointed."

"2020: I was impressed with the showroom visit. David seemed overqualified and such a cool guy. Before purchase we agreed in writing that if the product could not be fitted we would not lose the deposit. This was in August with delivery date in November. After that, every time I called, David spoke as if I was asking for a favour from someone who cannot stand you, could not get off the phone quicker while sounding like he was actually doing something else. Also the call would only be picked up if you selected the option to buy products, all other options would lead to a voicemail. When the product actually arrived mid December it could not be fitted securely and was taken back. I have emailed both David and the guy dealing with payments more than once nobody replied and also called nobody answered the call or the voice messages left. It is now up to the bank to recover our deposit. Unbelievable experience! Update 2022: Not possible to recover the £700 deposit. Don't get involved with this company."

"This review should be caveated by the fact that I bought it online without visiting showroom. You can review precisely what I bought in March of this year below and verified by the email receipt from vendor. Should also note I have waited 6 months + to review so I could test it thoroughly. David was professional and generally well meaning throughout. The spec I eventually chose included premium leather fabric. I was sent A5 size samples from a company in Rochdale which was helpful. Skip to the delivery and I selected anytime after 14.00 on a Saturday. The delivery men were waiting at my house around midday when I arrived home with my family from taking son to his swimming lesson. When in my hallway, as I turned around with toddler in arms the 2 men, without asking, were unloading the sofa bed parts from the van heading straight towards us, where we had not even taken our shoes off. This led to a confrontation. Fortunately the more experienced of the two men helped diffuse the situation and gave us some time to prepare. It was a bad start. On to the product. It was a bit higher in back than expected, and it turned out I had been wrongly informed by David on that matter. Frankly I need not have paid the surcharge for the higher back. Looking back at my emails he was wrong on the back height by 10cm. I am quite sure this was a genuine error. The feet don’t touch the floor (hard wood) on either side (pictured) I was irritated that feet were an added extra in the first place and told it helps with balance if someone sits on the arms. They are twee in size and a full cm gap between bottom of feet and floor looks daft. The leather fabric didn’t match the sample in texture. Far smoother and less rugged. This maybe because the samples were old. Not sure but not as expected, generally more anodised and less characterful than I’d hoped. The sofa is basically very hard to sit on and not that comfortable for me personally. If you look at the design the seat cushions are hollowed to allow space for the mattress to fold below, can’t be much more than 8cm depth beyond the front of the seat cushions. So looking at the sofa from the front is deceiving, that is only the depth right at the front (pictured). Underneath is a folded metal bed frame so naturally hard. The cushions for this model are foam covered by feather/down . The feathers are lumpy and too coarse even under leather. To be honest I have no idea why they didn’t select softer feather/down or just have foam. We opted for the buttoned seat backs. Wish I hadn’t. Slightly uncomfortably stick out and hang precariously by a thread. Look good though. The Lampolet mechanism is excellent and well documented. Mattress is good enough and 2m length is excellent. There are considerably deeper mattresses on the market for Lampolets mainly in Europe like ARREDACLICK, upto 20cm, so at 14cm you will feel the frame under the mattress when moving about. Still about the best on the market in the UK. Gaps at the side are annoying and make it dangerous when babies / toddlers on bed as they fall down gaps and quite hard metal below. (Pictured) All of the added extra costs for some things like feet, that should have been included in the first place, left a bad taste. Overall it was a big investment and I am far from delighted. * Model: Duette Medium 3 Seater * Fabric: Old English Tan Leather * Feet: Walnut * Arms: Straight * Backstyle: Buttoned * Mattress: Coil * Higher Back: Yes * Delivery option: Home Installation * Weekend Delivery: Yes * Total Amount:£2,830.00 22.7.21 UPDATE: Sofa broke after a year (the frame) but was replaced within warranty and is since holding up fine. So revised review to 3 stars"

"I had a day trip and travelled down to London September 2019, specifically to go to the Furl showroom. My mind was already half made up that I wanted a bed from there. The show room was smaller than I thought, however there were lots of beds in there and I got into most of them, raised and lowered all of them and had a good chat with David and his colleague about the beds, options and quality. It was so relaxed that one of the other potential customers there and I got into the same bed to test out "what it would be like if there was someone liking next to one", with shoes on. Tthe guys from Furl did not mind, if any thing were happy for us to try. I was very happy with the quality of the bed-frames ( and mattress though I did not buy a mattress) and the attention to detail. I did end up buying a bed-frame although not the one I originally thought I wanted. It was expensive for me but as it is my Forever Bed I am happy to pay for good quality. Also it was put together for me which was a massive bonus. Delivery was slightly delayed but communication about that was good so I knew what was happening which was great. Only thing missing was having the Wall beds at the showroom as that is something I would love buy."

"From making the first appointment, to visiting the showroom, to selecting the correct storage bed for me, to delivery and installation of the bed, I found the service to be exceptional. Before I made final selection on my bed and storage size, I took some of my own boxes to see how it fitted inside the storage section. Staff were very helpful in helping me choose fabric and style of headboard based on my bedroom theme and décor. These storage beds are certainly not cheap, however they are a great investment. The quality and craftsmanship of the mattress, bed frame and storage and headboard is excellent. Furl offer different depths of storage based on your requirements. They really are good storage solution for people who live in flats and don't have much storage space."