Superdrug Seymour Grove, Old Trafford, Stretford, Manchester M16 0WH

"Very bad experience at this store a member of staff called Cherry was very aggressive rude and disrespectful. She needs to go and have some training on how to approach customers and how to speak to customers. Very poor customer service. This was at the Seymour Grove Old Trafford store"

"They kicked us out for using testers, and also showed islamaphobia and got us banned from the store, either way they have some friendly staff"

"I've been there two days ago and i had a terrible experience . I went to the check out amd there was a girl called letisha . I've asked her about the fragrance if it's on offer ? She said no without even checking so I've asked her to scan the product and check it for me please. She goes i can't. And then i said okay no problem could i buy the perfume without even checking the price she said we dont have the perfume . The perfume was literally infront of her . She was extremely rude and didn't seem like helping me. I used to be an ex superdrug employee . Superdug always give their employees good induction and tell them how to serve customers with smile on your face ,enquire them about their needs and help them finding the products and treat every single customer with respect as you never know you might be serving a mystery shopper. Superdrug set an exceptionally great customers service providing system .i was extremely disappointed the way she is representing this huge comapny . I want the Manger to give that girl her superdrug joining induction again and tell her how to serve customers . I've been a loyal customer of superdrug for more then a decade now . Wherever i visit this particular store i always have an amazing experience especially Josh he always serves me with respect and smile on his face . ."

"Been to this store a number of times, most of the colleagues are lovely however I always seem find a staff member called Cherrelle rude & does not implement good customer service quite frankly. Baffles me how some people work in retail."

"Excellent service today at the Seymore Grove store. The staff were very helpful when i found out my product had been discontinued and they advised me on alternatives.I ended up leaving with more than id bargained for but am very happy with my purchases and they even helped me set up my reward card too. I have beens visiting this store for a long time and prefer the community feel of it more than the city centre and shopping malls. The staff are friendly and helpful and even cheered me up. Cherelle and Natalie are brilliant employees and are a credit to Superdrug."