ZARA Peel Avenue, Trafford Park, Stretford, Manchester M17 8DF

"Visited 20.03.23. Incredibly rude member of staff and manager in womens wear. Asked to exchange one item and buy 6 new items, was told I should have queued in the return queue and then queued again in the purchase queue. Exchange item was beyond the 30 days, explained I didn’t want a refund but an exchange, both members of staff rude. Zero customer service"

"Clothes collection was good and we could secure some good steal deals, but when it came to checkout the experience was totally reverse. We did face what could be my worst of non-inclusive moments in the UK! The employee who was suggesting everyone to download the app to shorten their self checkout counters time, skipped us very evidently and went to next customers explaining how they could download the app etc. As a customer paying for goods purchased from a store, this casual non-inclusiveness which I don’t want to write as racism for its own reasons, is the worst experience and I would definitely want to avoid such stores for my purchases."

"Love the clothes etc and staff nice. But come on Zara you need to re-think of a better way for returns. Was in queue for over 40 minutes. No others high street clothes shop has this problem. Staff re tag the garments and then put them on hangers and then on a specific rail. And quite often staff were struggling to find on line orders for customers.....was awful. Trafford Centre store"

"Visited store Friday 10th , nice big open store but the service at the tills was shocking, 2 tills open serving very long queue, plenty staff around talking even the manageress came over to the till with a very important customer who was buying a few items who then took over an empty till and served the customer and then duly left the location. Having noticed people abandoning the till queues and leaving the store after putting goods back, I found this unbelievable and have never seen this before in any other Zara store"