Boots Pharmacy

"The staff are generally friendly but they are very slow to process repeat prescriptions. After they lost a repeat prescription request and then suggested it never existed (!), I asked my doctor to send prescriptions to the Clock Pharmacy on Northfield High St instead, which is infinitely better. I now only use this for buying over the counter medicines."

"This pharmacy has hugely gone downhill in the last couple of years. They have apparently recently "upgraded" their IT systems, but tell me they are now unable to offer automatic repeat prescriptions. They also can't offer any indication how long it could take for stock to be replenished. They seem to think this is normal. I wonder if there has been a change of management? Something's gone seriously wrong with management here."

"Arrived at this chemist to have a pre-booked flu vaccination. Greeted by a friendly member of the team who asked us to wait and someone would be with us. We arrived earlier than our appointment time so expected to wait. 20 minutes later we were still waiting! Customers coming into the shop were repeatedly told their prescriptions were not ready, some had bought them in days before. Customers leaving unhappy. Eventually taken to a very small room akin to a cupboard. We were told by the young woman who introduced herself as the pharmacist responsible for vaccinations that she had no record of us. To say this was a surprise when we had received two text messages and emails reminding us of the appointment. We were told to sit back outside and complete a form! We left! This chemist really needs to get it's act together. Shelves empty and very poorly organised. Contacted Lloyds chemist, booked in straight away and they were expecting us! I think this chemists has had it's day!!!"

"Used this place for years with no issue until recently. Never have what I need, staff can't find prescriptions and are questioning whether it has been sent to them. Last straw was when they wanted to charge 2 prescription fees for 1 item as the tablets, that I have been taking for years now, contained 2 drugs in 1 tablet. I had the prescription put back on the system and collected it elsewhere for the expected 1 fee. Have now changed my nominated pharmacy"

"3 times I have had to go here today because of their mistakes with a prescription . unbelievable. Even told me a item hadn't been ordered so went to doctors only to be told it had. Absolute shambles. Not even a sorry. Got soaking wet on 2 occasions but I can assure you that I won't be picking my cold and flu stuff from there.i will go to a proper pharmacy."