Shaffer Automotive Repair, LLC

"They stole my car from my place of business where I was managing and parked in our personal paid parking. They would not release my car even when they knew it was private property they took my car from. That day they towed 15 cars with out the owner calling or asking... 5 of them were employee cars. They said if I paid to get my car out at night so I could get my garage door opener to get in my house they’d refund it the next day once confirming with the owner. It was a lie the owner was just as upset as me. He called them and made them release all employees cars. He said they had done this years before because it was after normal business hours they thought it was an easy payday. We had an event and owned the parking lot. I had to call the police and make a report. They broke my auto lock on my car after breaking into and stealing $400 sunglasses and money. It was a Lexus so I’m thinking they thought it’d be an easy payday. They are well known by the BBB with tons on complaints filed and reports to city police. Fortunately because we could prove they illegally took our cars from the owner they had to release the other employees cars. I was to take them to small claims court. I also filed a complaint with the attorney general. They are a couple who owns the lot, the brother is a meth addict. They live in tempe in my neighborhood. They are literally scum of the earth and pray on people to create business. They are known to take cars and steal their parking permits from the cars. This is an ongoing issue and the community needs to rise up together to fight against them and get them out of our town. Don’t let them push you around. If anyone wants to start a FB group to get together and file one lawsuit please let me know!"

"Had my car illegally towed also. There was only one side entrance that had anything about a car being towed. The only no parking signs state no parking in road or on vacant lots. I parked in the gravel. Was charged $30.00 daily storage fee when the only sign I found in the whole trailer park says $15.00 daily storage fee. I am taking them to small claims court"

"I had my Toyota tundra towed for parking in a fire lane. I went there sunday night without an appointment and they were helpful enough to get my car back right away. I'm not sure why all the other comments are blaming them for doing their job and running a business. Good on them, just make sure not to park like an idiot or get upset at the person who called them to get your car towed."

"I had my car impounded because i was parked in a manner i wasn't supposed to be. 100% my fault even if it is a silly rule. The gals in the office helped me better understand why my vehicle was towed and got me back into my car asap. They are only there to enforce the rules. Very helpful and respectful gals. Not a ideal situation but i'm glad they made the process easy!"