NOVA Home Loans - Gilbert Forum

"I have never worked with such a professional, patient, kind and friendly loan officer. Nathan Rush is an amazing person. He worked with my wife and I for a long time guiding us to help raise our credit, gave us tips for the new purchase. I will be coming to him for a refinance within the next year. Thank you Nathan and Nova Home loans!!!"

"Tyler was amazing when I first started working with him and my client. It was made clear from the very beginning that I am a new agent and this would be my first client transaction. Tyler and I agreed that communication was high priority and at first it was. There were a few times that it was hard to get an answer or update but I am aware that I was not his only file so I was okay with it. I know Tyler is very busy. However, this all turned on it's head when about 3, maybe 4, weeks prior to close the communication slowed and then stopped altogether. It was understood that Tyler had become very ill, and that is terrible and understandable. I gave a few days and tried to give space for his healing. However, there were questions that needed answers and we were unable to get them. We asked about insurance quotes which he said he'd send and never did. The week before closing we were asking both Tyler and his team for closing docs so that my partner and I could walk my client through them, as well as allow my partner to show me how this process works. We BEGGED for 4 days only to receive the most minimal answers if we received an answer at all. It wasn't until my client called me almost in tears telling me she was being asked for information she had submitted to Tyler 3 times already that we realised something was terribly wrong. My client even asked if Tyler had been fired at this point. My partner and I had to reach out to the higher ups in Nova to get any type of response. We were given a new Loan Officer to take charge and be our point of contact. He was amazing. He cleaned up many messes with my client. In the end, this all could have been avoided with a simple email stating that Tyler had to take a step back, let us know who was handling things, and give all of us the name and info of the Loan Officer he wanted us to turn to for answers and guidance. His lack of communication in the end made a huge mess and frustrated my client and left me not wanting to work with Tyler again. As of the writing of this review, I still have not received ANY communication from Tyler, despite his statements to the Loan Officer who took over for him, my partner, and my managing broker that he would reach out to me. There has been NO remorse or apology for how this transaction was mishandled. It's a hard pill to swallow given how adamant Tyler was that he really wanted to get this transaction closed for me as it was my first ever transaction. Disappointed does not even cover what or how I feel about working with Tyler."

"Nova Home Loans has been great. Back in 2018 they helped us with our first loan to purchased our home. Now, we came back for a refinancing process for our home. Robby, made the process easy and stress free. He worked hard to find us the best interest rate and responded to all of our questions. Thank you Robby and Nova Home Loans."

"Chris Callen was amazing! We were still in Japan when we started our mortgage process and Chris was great about keeping us informed every step of the way despite the time difference. She sent us a personalized video at the start to introduce herself which we thought was a very nice touch. Overall we had a great experience with this team and will use them again if we are ever in need of another mortgage."

"I just purchased my new home thanks to John Kean and his team. Their level of professionalism and experience truly shows. John was available to answer all of our questions and each team member was quick to complete the task at hand. They made everything so easy for me, that the closing was in less than a month. Working with John and his team has been one of the best experiences I've had in my 11 years in Arizona.  I couldn't have asked for a more smoother process! This is the team to contact for all your home financing needs!"