TruWest Credit Union - Gilbert

"This is ridiculous I put money in there says it’s not in there random money goes into my account then takes out I always have to use my dads card because my card never works and I have to always go in there which is a inconvenience for me because I don’t have a car. This place is ridiculous and I had 1,000 dollars never spent it and says it’s in my current."

"Take the time and find a better Credit Union! This is the worst Credit Union ever! We have an automobile financed through them for some time and not once but 4 times they tacked on between $2500-3500 on our loan because they claim they are not able to verify our Auto Insurance. Because ya know, we have NEVER been without it! They always blame it on a third party company they use to verify the insurance to try to absolve themselves of such incompetence. How difficult is it to verify auto insurance and accurately? Or at least reach out to your customers if they just can’t? Also, after reviewing our payments we have found for a consecutive 5 months they did not even post our payment and deduct it from our balance correctly… this is just unheard of for a credit union?! Awaiting a loan officer to make all necessary corrections! We can’t imagine what they get away with, especially for people who may not catch these costly errors! Hopefully this will help others to avoid getting ripped off."

"Some of the worst customer service we’ve ever experienced. Not to mention the lack of awareness and communication amongst staff. No one knows what’s going on here. Go anywhere else"

"I went in not having an account with TruWest I bank with a sister branch and I left opening up an account with truwest. I’ve probably never experienced better customer service in my life. I believe I worked with Trevor and he went out of his way and above and beyond to help me that day!"

"I love banking with TruWest Credit Union. The employees there are very kind and helpful. Even when you call their after hours number, the folks at the after hour call center are just as kind and helpful. I have only had to be put on hold at the longest 5 minutes or less. Not everyone can be first in que when you call. However the management at the location I like to go to (Pecos and Gilbert Rd.) are very knowledgeable and they take time to understand what your asking and will find a way to make sure you have all the necessary information for your questions. I am a woman who will ask the same question but word it differently just so I can make sure I am understanding my answers correctly, and the bank tellers , are quick to bring in their branch manager if they are not sure of a transaction I need help with like having a legal form notarized that is from a different state, or they will explain exactly what I need for ID to have a document notarized. Depends on the document in some situations. I have been asking my husband since I joined if we could just move all our money to TruWest Credit Union from a Bank our money is in currently. My little account I have with TruWest Credit Union is play money. Now it’s not big.. but I know it’s in good hands. The other thing I love about being a TruWest member is that Credit Unions are member owned and are not a world bank or a commercialized bank where you have to call many numbers before you get the right person who can help you. I hope whomever reads this review, will consider moving all your money to TruWest Credit Union because they treat people like family there. I trust TruWest Union and You can too. One more thing about TruWest that I love is that they’re not like some other Credit Unions and Banks who will not even give you the time of day to open an account if you don’t know someone who already has an account with them. When I walked in to TruWest Credit Union and told them I wanted to open an account there, they took me in , there was no needing to know someone to open an account with them at all. I am like a walking billboard for this Credit Union. I tell everyone to move their money to TruWest Credit Union. I will not bank anywhere else. Well I do but it is a joint account with my husband. I’m still working on him to transfer all our money over to TruWest Credit Union."