Crunch Fitness - Auburn

"I've been a member here since they opened the doors for the very first time. After a steady decline in cleanliness and upkeep, I cancelled my membership. The place is absolutely disgusting and left in complete neglect. When equipment breaks, it stays broken for weeks (if not months). The locker rooms are disgusting. Toilets are just left clogged, there is mold/junk on the bowls of the sinks, and the sauna (when it is actually functioning) gets cleaned once every blue moon. It's really sad because this place could be a wonderful gym with just a TINY bit of oversight and accountability."

"Such a shame. Been a member of Crunch for a long time under multiple franchisees and this one in Auburn has come by far the worst. They clearly do not care about their product, their members, or the experience. It has steadily, quickly gone down hill. - always extremely unclean and unsanitary. From the gym floor to the locker rooms but especially the locker rooms. The checklist sheet I have seen be regularly hidden on purpose by staff members. Because it’s not getting clean. If the manager or franchise owner were to show even the slightest due diligence ror assertiveness, this would be immediately noticed as unacceptable. It has been at least 3 weeks since I’ve seen a single staff member or cleaner touch anything: - men’s locker on: floor disgusting, urinals disgusting and often not working, stalls often clogged with feces for days, often days without any toilet tissue in either stall, showers disgusting, at least one sink non-functional. Sauna has been broken for almost a month and a half. Each time I ask, a staff member says the maintenance is happening that week and never does. The staff clearly has no clue and doesn’t care about their job. -gym floor: machines constantly broken with a sign sometimes put on them, sometimes not. Same machines will go weeks, sometimes months without being fixed. Many of the cable adjustable machines between squat racks and leg machines, have the buttons for adjusting the height missing or cables broken for months now. Clearly no management ever does a walkthrough. General staff are nice but also have no incentive to do a good job or address anything. Something so easy and little as filling the spray cleanser bottles and paper towels to clean machines. Literally grabbed one and it was empty. Next closest was empty, tried 2 more and they were bone dry. Made a point to walk the entire gym and only found one that had about 3 oz. left in it. Absolutely laughable. Again I’ve always loved crunch and hate that I’m being pushed out due to such apathy and lack of even the basic bottom level of effort. That and a completely disgusting level of sanitary conditions bordering health hazard. After all these years, I’m going to have to find another gym altogether. Had this conversation with so many other members of this site too. Something tells me management won’t even bother to notice unless the attrition rate is high enough to force their attention. Bye Crunch!"

"I went to this location almost every day since it opened and then I moved. I loved every time I went and the staff were so amazing. This is more maybe a complaint for the whole system, but I cancelled my membership at this location because I moved to the Athens location. I called a month ago to cancel. The Athens location informed me that they never cancelled my membership! Are you actually joking me right now? I’ve been paying for something I was told was cancelled and taken care of! I called and asked Josh(very nice guy) to see what was up and turns out you can’t cancel over the phone?! Sorry? So was I just lied to or someone just made a mistake? I can totally give grace if it was a simple mistake, but I have a feeling that they are just sneaky and greedy(the corporation not the individual location nor employees). Hopefully, it’ll be cancelled in the next week through their process, but I will continue to make sure it is cancelled by following up every other day. Aagain, I loved this location and its staff members. It was like a second home, but what the heck kind of cancellation process does crunch have going on!"

"I am extremely dissatisfied with your overall appearance and cleanliness of your facilities. Frankly, I've never encountered a gym that consistently maintains such a deplorable level of cleanliness. Despite being a member for just a week, I've noticed caution tape on a restroom stall that has remained untouched since my first visit. It's evident that the restrooms haven't received any cleaning attention in ages. Furthermore, the flooring near the bench presses is in dire need of repair. It's only a matter of time before someone trips over and sustains serious injuries, potentially leading to a major lawsuit. It's unbelievable that there seems to be no supervision or management in place at your gym. Honestly, I have a home gym set up in my garage that exudes more class than your establishment. If you're interested, I can even send you pictures for a side-by-side comparison. The only reason I resorted to using your gym is because I lack certain leg equipment at home. However, to my dismay, I discovered that approximately 8 machines are out of order, and it's evident that you have made no effort to repair them. So, while I appreciate your request for feedback through this survey, I have little faith that anything will be done to address these issues. Frankly, I am deeply disappointed with the look and feel of your establishment. I would also like to get compensated back what I did pay for and I'm willing to leave. Unless by a small chance you get these things fixed within a week. Oh and your hot sauna I know that hasn't been cleaned at all need to look at the flooring and the glass window."

"The dirtiest gym I have ever been in. Dirt, hair, dust and filth in nearly every corner. Machines with snapped cables just lying on the floor, poorly maintained machines that are already rusting. The floor is bubbling up around all of the benches in the dumbbell area so be on your look out not to trip. Every cleaning station was out of paper towels so there was no way to wipe down machines and the mirrors were also in desperate need of a clean. Bathroom floors were filthy with tiles falling off the wall. For such a new gym this place is crumbling to pieces."