Firestone Complete Auto Care

"They really helped me out! Hate they cut back on OT but I let them know I understood and I was not upset about having to wait for my car over the weekend. Their prices are better than anywhere else for oil changes!"

"Everyone I encountered at Firestone in Pelham was kind and helpful. They were very thorough and provided great service. I'll definitely be a repeat customer and I'd recommend them to everyone."

"Last Friday, December 22, 2023, I had an appointment scheduled for 2pm. I had to move it to yesterday at 2pm. Jamie answered my call on Friday, but when I came in yesterday, Jamie greeted me & could not find my appoint due to “somebody not putting it in the system” (which would have been him). After arriving at 2pm for my appointment that was mishandled, I waited for 2 hours before noticing my car still had not been taken back. It took a total of over 4 hours for my car to be completed for an oil change, an alignment, and a tire rotation. Mind you, there was only one other person in the lobby who had been waiting before me. When called, Jamie consistently cut off my family speaking to him & continued to do this in person with me, too. The lack of professionalism was astonishing. As somebody who works in customer service, Jamie needs better understanding and empathy- severely. On top of all of this, while waiting for my car to be finished, I watched as one of the mechanics whipped my car in & out of the parking lot to check my alignment with a speed that should not have been used when driving a car that did not belong to them."

"I made an appointment to get several automobile services for my car. Customer service GREAT! It did take awhile waiting, I should have just left the car and either picked it up later or next day. Satisfied with work and price. Waiting area was clean. No problems. Cashier friendly and thanks."

"I went to this particular location and they left my wife’s oil stick out of the engine. Oil spilled EVERYWHERE. It was on top of the motor & leaking underneath. They weren’t able to provide us a rental car because they, a multi-million dollar company, couldn’t afford the $300 deposit. Firestone then said they’d provide a rental car through Hendrick Chevrolet’s rental service. When I got to Hendrick, NO RENTAL CAR. I called George at 9am CST. It’s 1:10pm CST & I still haven’t heard a word from them. They never offered to refund us the money for the original oil change. Complete negligence! They never touched base to see if we were satisfied. Never offered us anything, but “we’ll make it right”. Words mean nothing when actions like these show everything."