CPR Cell Phone Repair Hoover

"Great customer service received from Dearrius at the Hoover location! Fast service, friendly staff! Will return if needed."

"They didn't know really a lot about Mt phone situation. The phone wasn't broken. It was a network issue. They tried to get me to buy another phone."

"The first guy I talk to says he can't fix my phone, and that I need to wait for another guy who can to get in. I wait an HOUR AND A HALF for that guy to get in, just for him to tell me he actually won't replace the battery — not that he CAN'T, that he WON'T, because he doesn't think he can do it without breaking the screen, which would mean he'd lose money on the repair. This place is a complete joke."

"Dropped my Pixel 6 and screen went completely black. CPR ordered the part and had it fixed in 3 days. Did not upcharge part and were prompt and responsive. Awesome people and awesome service."

"Please see consistent claims that manager is dismissive and lacks integrity!!! Is true!!! If you look at the excuses given by management on all these negative review you'll see a trend where it's every customers fault and no liability to the store. No self responsibility. Wish I could review and give less than 1 star. I never do this but my experience with these unprofessionals was this bad. I came to this store for a screen repair on my phone. A few hours later when I returned for pickup the "tech" tried to ring me up before I could test the screen. I turned the phone on to test first and the screen was in fact working at this point but it showed no sim card at the tip of the screen so I looked and it turned out the whole tray for the sim card wasn't there. I let him know and he took it to the back and put the tray back in. It still showed no sim card. I asked him if he knew where it was and we spent 30 minutes looking in his workspace for a sim card. He then said I could go to Verizon to get a new one which made sense so I did. The new sim didn't work either. At some point during his repair he must have overheated the antenna(or whatever they call the part that connects to Verizon via sim card) seemingly realized it and tried to cover it up by acting as the sim card was "lost". When I asked for a refund as now I had to get an entirely new phone he only offered me 100$ out of 180$. I asked to speak with a manager and even offered to let then keep 40$(20$ an hour for labor on initial work) but that he had broken my phone as opposed to fixed it and them keeping 80$ and getting their screen back seemed ridiculous to me. The "manager" came out and told me that they would have to put in 2X the work to take the screen back(which they insisted on to get any refund) and that since I held the view that letting them have $80 for breaking my phone was ridiculous they didn't have to give me any refund so he would only give me 50$ back. Needless to say I kept the 100$ screen they would've gotten back and resold. Customer service and integrity are not even the slightest concern for these people and it became glaringly obvious. I've had as good service from mall kiosks as with the unprofessionals. Would not reccomend. Would warn against. Will never be returning for any reason. Hope they go out of business."