Avis Car Rental

"My rental car was three quarters full and the contract said it was full. Further, the car needs maintenance. After dealing with their hellish computer phone system customer service did ABSOLUTELY NOTHING to remedy this and suggested I go back through the line again to fix. Totally lost a customer. Never going back. UPDATE: I went ahead and contacted them as requested below. Total waste of time and energy. I'm worse off for having wasted the effort as they yet AGAIN DID ABSOLUTELY NOTHING to address their failures here. They just want to look like they care. What a bunch of scammers. FINAL UPDATE. Refunded me $20 for gas."

"Horrible experience. Went to pick up a reserved vehicle at Avis. Rental has been made for weeks through the Fortune 500 company for which I work. Gentleman at the counter failed to give me info which created a situation where I was waiting twice in line for over a half hour and was still not able to pick up my rental. He became rude, hostile and told me to ‘move along’ and that people were waiting. I told him I was one of the people that had been waiting for over a half hour and had not gotten the necessary info. This person has glasses, a small ponytail and blonde hair. He had no name badge on. It was a Sunday at 245p."

"The car was excellent and the checkout was really smooth. Unfortunately, I did not get a proper orientation during the check-in of the car and was charged triple from the initial amount. The Avis employee from CVG airport told me: “The insurance is covered, sign here and you are good to go” providing a terrible customer service and orientation. I called customer service to reclaim the awful service I received and the person who assisted me on the phone only focused on the signed document and not on the claim I was making. I was told that the signature was to receive the car and not for all those hidden expenses (since I sign on an e-pad and not on a physical document). This has been one of the most frustrating and deceptive experiences I have ever had and I never expected a treatment like that from Avis car rental."

"Normally, I don’t write reviews, but I felt this one deserved to be written. Yesterday I flew in from Tampa, Florida for the weekend for my daughter’s birthday and I had Trouble with one of the other car rentals and they sent me over to Avis. when I got to Avis, I ran into another issue. I had to step away from the counter and call my credit card company and in the most of all of that I ended up losing my wallet at one of the car rental counters. A Good Samaritan turned it in and I was able to find it. I went back up to Avis and dealt with the same gentleman that I did once before for help to get me a vehicle at least for a day so I can see my daughter. He started to assist me and had trouble with his computer so he asked someone else were they able to help me and the other guy was so rude and disrespectful towards the gentleman helping me and told him no he can do it. I felt being a customer. I shouldn’t experience someone talking like that to another coworker. That’s trying to help a guess. The gentlemen apologize for his coworker, actions and behavior then continued to help me with his computer, moving slow. I was waiting patiently because I knew the gentleman was helping me and he was doing everything he could to help me get a vehicle. Finally my Credit card lined opened up and he was able to process me a vehicle. I would like to Thank August Meyer for all the help that he gave me yesterday! He was very polite, patient, and professional during the whole experience. He provided excellent customer service! I would hire him anywhere. August, you the man!! You truly turned one of my worst traveling experience to good one. My daughter and I couldn’t be more thankful for you."

"This is the vehicle I received for a 5 hour trip, not including the 1 hr trip for my first stop. It was filthy, which seems to be the normal for Avis. The car smelled of mildew, as though it had been flooded out, and of cigarettes...so the air fresheners were nauseating. The windshield wipers were flapping in the wind because they hadn't been inspected before placing it with me...of course it rained. I spent 30 minutes trying to get info to exchange it at a local Avis, instead of spending an additional 2 hours to travel back to the airport in an already tight schedule. I was told to exchange it in Montgomery rd avis in Cincinnati. They would not exchange it, nor would they fix the blade. I will gladly spend more money anywhere else before ever renting a filthy, unreliable car from them again. Time to retrain on cleaning, customer service and inspecting vehicles before turning cars over. If I could give a zero, I would because a one is way too generous."