SpringHill Suites Dothan

"Sharikea (I’m so sorry if I spelled your name wrong) but you were amazing! I haven’t received service like this ever! You were so helpful, kind, and sweet. You went above and beyond great customer service! The hotel was so clean and smelled great. The pool was clean and so refreshing. Beautiful gym area. Breakfast was great as well. I never leave a review this quickly. But you deserve a promotion!! I’ll definitely stay again. The only thing I really looked forward to was sitting out by the fire. Unfortunately the rain caused it to be out of service. Other than that there wasn’t anything bad about this hotel at all. Thank you for a great stay. Also, it was amazing to have Netflix access! The room slept 6 people and everyone was so comfortable!"

"I never write reviews, but I am extremely upset with my experience at SpringHill Suites in Dothan, AL. I was charged twice for my room and have called many times told that I will be called back and then not called back, and no progress has been made on me getting reimbursed. I only reserved one room and only received keys for one room, but at checkout, I was charged for two rooms and it has been the biggest pain to try to get it all fixed. I have tried escalating the situation, and nothing is working."

"We stayed here while passing thru to Huntsville, AL. It's a newer hotel and pretty clean. Pool is small and outdoors. Fitness room was clean with adequate equipment. The breakfast was horrible. You are better off going to McDonald's. The rooms are tight, but pretty clean. Good hygiene products in the bathroom."

"The hotel itself is new and nice as expected. However, the service was lousy. Listed as an amenity was daily room service/cleaning, but our room was not touched by staff during our five night stay. In addition, we had to call down to the front desk to get new towels and additional toilet paper. I have stayed at a lot of Marriott’s and never have I encountered anything like this. The breakfast was below average./"

"We stayed 2 nights. TV was terrible the entire time, you could only watch for 4-5 minutes before it went out. Room was clean but didn't have any coffee pods. First morning breakfast was great. Second morning, more help was needed in the breakfast area. Only one woman was handling everything. We arrived 30 minutes after it opened and there was no hot food available. No milk so cereal was no, too. A baseball team was staying at the hotel and they cleaned out the breakfast and poor girl couldn't clean tables and restock everything. Exhaust fan in bathroom didn't work."