KEEN Garage

"Amazing customer service!! All staff very knowledgeable of their products. 2 staff personally helped size our feet. Very fast, excellent and helpful service!! And the most comfortable steel-toe shoes I've ever worn!! (Compared to industry-leading brands like Wolverines) also they are PFAs-free! (Chemical free!!)"

"One of the best store I had been. My husband wears only Keen shoes and he bought his 10th pair yesterday. He works at Stanford and he had to walk all day, he is saying that Keen shoes are quite comfortable, sturdy and slip resistant. We love this store, the feeling like takes you into a different world. Maya provided an excellent service, she was there from the moment we walked in until we left. My husband so picky and took longer to find one, you know he bought his last pair two years and their technology is changing so he knew the Keen shoes inside and out. Well he is happy with his purchase . The Manager was quite friendly too. The only lacking was suggestive selling like a pair of socks, their cute hats and bags. I like their revolving display of shoes where you kinda pick what you want and all items were priced. The location was well maintained and clean. It was packed yesterday, all coming out smiling with their purchases on their hand. I highly recommend this store."

"I went to University Avenue, Palo Alto on a leisure walk. Saw a KEEN store on the way, and I am also looking for a Hiking shoe by the way for simpler hikes. I was assisted by Sonia, who was so patient, meticulous, and nice. Measuring my feet, explaining about multiple shoes and their quirks. Loved the KEEN NXIS speed and picked up a pair of. I love the shoes, it's comfy and fit for my feet. This was a wholesome shopping experience, even better than the ones in REI, which themselves are generally good."

"I bought my first pair of hiking shoes from Keen a couple of weeks a go. My first experience wearing them did not go so well leaving blisters on my feet, I went back in to change them, taking advantage of their 30-day guarantee, and following foolish advice I received from a random hiker I met on the trail who said I needed smaller shoes! Despite the team advising my against that I went ahead and swapped them for smaller shoes. Before going on my second hike I immediately realised that the team were actually right and went straight back to the store to change them for the second time. I was greeted by the store manager Sonya who dedicated the whole rest of her afternoon, till even after the store closed, to help me find the right pair of shoe - I have a difference in size between both feet. I believe we tried on every single pair, one by one before finally finding the perfect shoe and arch sole combination. I don't think I have ever seen such determination and drive from a manager before. Sonya did not give up, nor make me feel in any way as if I was burdening her with my issue. She truly is an asset to this community and we are lucky to have her."

"I bought these shoes today, and I usually don't feel compelled to leave reviews. However, the experience I had today compelled me to take the time to share my thoughts. The lady who assisted me, unfortunately, I forgot her name, but she was truly amazing. Right from the beginning, she took the time to measure my feet meticulously. She brought out three pairs of shoes for me to try on, helping me choose the right size. When it came to selecting the insoles, she presented three different heights and let me try them all, starting from the lowest and working my way up, and then back again. Before I left, she even took the time to explain the benefits of using hiking socks and how they differ from regular socks. I am so grateful to this lady; she is genuinely the best person I have ever encountered!"