Tek Media Group

"My inter action with this company has been Stellar. The staff is always polite and helpful.. Jasmine is a gem... The owner should be proud... Thanks"

"I sent my lens in last year in May for repair. I needed to get the aperture diaphragm changed. When my lens was returned to me, there were dust particles, and finger prints on the lens. Other than that, the zoom was stiff and the lens was not focusing from the edges. I took it back and they did not fix the issues. I sent it back twice after that but the issues was still not resolved. I even asked them if they can show it to another technician, but I was told there is no one else who can fix it. It was worse than before and I spent $393 on it. The customer service I received, has been terrible. I am thoroughly annoyed. I want to get this issue fixed, you can email me for more information. I am absolutely disappointed by the service and the lens is of no use to me anymore."

"David and the rest of the crew did an excellent job restoring a 20 year old plus B&O turntable for me. I was kept in the loop the entire time, advised of what needed to be done every step of the way and was even called by David on two separate occasions requesting what my wishes were and how I wanted the unit packaged for return shipping. Bottom line, my customer experience with TEK was excellent, but even better the turntable sounds brand new with vinyl records from 1963 all the way up to the early 90’s. As a purest when it comes to audio I could not be more satisfied. Excellent experience and workmanship. Thank you."

"Excellent customer service!! I shipped my broken lens to them, they called me within 5 minutes of receipt (I know because I had just received delivery confirmation from FedEx) to let me know the lens had arrived and they will look at it right away. They identified the problem and required parts within days, parts ordered, and ultimately repaired in only a couple weeks. They packaged the lens incredibly well, sealed in a bag, wrapped in bubble wrap, boxed, wrapped in more bubble wrap and boxed again. They wanted to make sure the lens made it back to me safe and sound. My lens works perfectly now. All in all, I am extremely happy with Tek, and if I ever have the misfortune of damaging my equipment, they will be the first people I call."

"I was on a live shoot a few months ago and one of my Canon lens (EF200)the one most important to my shoot would not focus correctly. I called Tekmediagroup requesting possible same day service after numerous unsuccessful calls to other service companies in the area. The customer service person was courteous and empathetic to my plight and after a brief hold was able to get me in the shop for immediate service. Within an hour and a half my lens was repaired and I was able to finish my shoot with only a minor delay., thus avoiding a potential catastrophic outcome. Tekmediagroup provided expert service with a keen eye to customer satisfaction. I recommend this service center highly."