Best Buy

"I have been a member of Best Buy total tech for over ten years. I never return purchases and have rarely called for service. Tonight, when I had to return a printer that didn't work and was covered under total tech, I was treated in the most disrespectful and dishonest manner by two employees. The geek squad member could not look me in the eye as he told me tall tale after tall tale to basically deny honoring my total tech. I asked for the manager, a man named Roma it seems, and the manager refused to come over and said he was busy. Again more tall tales continued, from we can take it to repair it to oh no we can't. To it's not on your total tech, oh but you did purchase it with your best buy card so it should be covered to the manager won't come out and solve this and too bad for you. When I left the store it turns out the manager is busy leaning against a TV set doing nothing an arrogantly lied to my face about what he told the employee to do. I called him on and he said he sleeps very well at night. Since it seems there is no way to make a formal complaint against a manager that I know of yet, I would like to warn people here that the Burbank branch of best buy will offer you NO after support on your purchase and will also treat you with lies. Roma should be fired. He sits around and refuses to give any customer service, will not resolve any issue and hides while he puts his employees on the front line. Certainly a poor choice to be a leader."

"Refused a return because it wasn't from this store. Called Customer service (Best Buy) and they said that's wrong. So, spoke with a manager and he also spoke with Best Buy customer service (lady from Best Buy customer service said manager was rude). I ended up leaving after a while, but Best Buy customer service said it was wrong of them to turn me away. Not a fan of the management here. I was also sitting waiting for a long period for the manager as he stood right in front of me not saying a word. I finally asked if he was the manager and he said yes. Such incompetence. Do better Best Buy, seriously."

"Be careful when you buy things from this store - ALWAYS CHECK WHAT IS INSIDE THE BOX BEFORE LEAVING WITH YOUR PURCHASE. I bought a $800 laptop from them and later at home. When I opened a SEALED box, it contained a used and cracked laptop. I went back to the store to return the laptop, s and the manager blamed me, saying that I switched the products at home myself! I called the Best Buy customer support, and apparent, y there is nothing they can do - it was my fault for not checking the contents of the box in the store. I am mind-blo , because never in my life could I have imagined something like this happening in Best Buy. It’s not like it was electronics shack in the projects somewhere, selling stolen things. Please be awarnot toot get scammed by them. The store manager ROMO was extremely rude. I would not be surpris if d he organized this whole scam himse , because he was very anxious and eager to throw me out from the premises. I don't do reviews, even for terrible customer service, but this was simply outrageous.The bottomom line ithat - after 2 drives to the store and 3 hours lost, I am out of $800 because somebody who works at this Best Buy stole that money from me. Do yourself a favor and stay away from this place, or at the very least check your purchase thoroughly after you pay so this doesn't happen to you as well"

"Actually got most of these systems I needed from a fellow consumer but Best Buy rarely disappoints. I really like this Burbank location because of their drone selection. It seems like the Best buy near me in Oxnard is always sold out of their quadcopters."

"There were several types of refrigerators, so it was fun to choose. It says that the seller is ReginaD. He was friendly, full of energy, and explained well. Thank you. God bless you."