Argentta Spa

"I can say I will never come here again after my experience today. They advertise they open at 10, so my appointment was at 11. I attempted to call numerous times (about 5) the previous days to ask if I could come before to use the pool and relaxation areas yet no one picked up. Upon entering the spa at around 10:20 there was a sign that stated "Spa is closed for the day." Baffled, I called the front desk and asked what was going on because they had already 1) charged my card and 2) called me yesterday and left me a VM confirming my appointment. I called the front desk who sent up a security individual. I would like to preface this by saying the security individual was lovely. She saw me and said she was sent up here to speak to a guest and I explained her the situation and she said that someone from the front desk should have come up, not her and that this was odd. So we went downstairs, for her to take me back up to the spa and told me that they do not come in until 10:40 to pick up their keys, when online it says the spa opens at 10:00. She said I could hang around in the pool area until my appointment and someone would get me. It is now after 11:00 and I am fully clothed in my sneakers in the indoor pool area. There are no towels, and no one told me where the locker room was. Around 11:05 -- past my appointment time a woman came and asked me who I was and said I can come for my appointment. She took me to the locker room- no tour of the spa-- which was a red flag- no offer of a drink/or water/or tea. She gave me a locker and then gave me a robe. I have been to numerous spas and have never had such an odd and awful experience where they do not show you the facilities or give you some water. I was then told to wait in the relaxation room after I changed, and I was in there for 30 seconds before a man came to get me for my appointment. He tried to upsell me CBD oil and other additions to my massage and attempted to tell me I booked a Swedish massage and he was going to be using those techniques , when I said I booked a traditional and is that included in the one I booked, as if he was going to add on the addition of the Swedish part, but I had read other reviews where they charge you for a different massage and I said just the traditional. So Another red flag. The massage was not worth the 20% tip they automatically added to my bill. Upon completing the massage I went to checkout the pool and hot tub and it looks like it has not been properly cleaned in years. Attached photos. Also, the amount of the massage is a different price than they charged me. I have both receipts, not including the tip and the price they charged me for the massage and the booking price are different. I have photos of both transactions and will be calling- but we will see if anyone picks up. Do not go- this review is a warning for everyone who thinks they will have a relaxing spa day- it's nor worth it- go somewhere else."

"I strongly advise against visiting this spa. As a birthday gift, I received a 50-minute massage which my partner scheduled for me. When we received the receipt, we noticed that they had added a deep tissue massage for $25 and a tip of $43 without even discussing it. I did not approve of the additional charges, which made the overall experience a rip off and not worth the money."

"The massages were serviceable, but not good. The "upgrade" to deeper tissue was not a noticeable change. The amenity areas such as relaxation room, pool and spa were cramped and extremely busy. Steam room did not work. Toiletries disappeared before we were finished and we were not able to get any to use. Staff was difficult to reach from booking appointment to support with amenity needs to checkout. The hotel concierge couldn't even track down the spa team to help us and couldn't check us out. Despite indicating we'd like to pay separately at check in (and being assured this was fine), they just disappeared and no one could find them and charged one of us for three. Nightmare trying to track down someone to help - still no resolution. Not worth the time or the money."

"After doing some research, I found that this was the best massage in DC that came with access to amenities. I still agree with this. We booked a couples massage and were able to use the hot tub, pool, sauna, steam room and relaxation room both before and after our service. The steam rooms are the only things that are in separate locker rooms. The men’s steam room was broken and the women’s steam room smelled a little like mildew. The hot tub and pool were our favorite part. The relaxation room was comfortable with a few snacks, tea, water and a glass of champagne after the service. The pool is open to the hotel guests which was a little unfortunate because kids are allowed to be in there. Overall, we enjoyed our experience but it was definitely an expensive treat."