Center for Reproductive Medicine

"WIN FERTILITY USERS BEWARE! Patient since 04-01-2024 Pros: Doctor is nice. (Dr. Patel) Cons: Everything else Lets start with the first meeting- Dr. Patel is wonderful, very nice and made me feel comfortable. But that is where it ends. To let everyone know I have 2 different experiences at this office. Myself who is doing ovulation induction (Letrozole and Trigger shot) and my sister who is doing IVF and is "Fully" covered by her insurance. My costs: Total Billed $5505 3 blood work tests 3 Ultrasounds 1 "Coordination" Fee of 500 a month (unless your cycle is cancelled) 1 Hysteroscopy and polypectomy (which was not needed) 1 HSG 2 Virtual Meetings with my doctor. The billing department is not equipped well and will not even confirm insurance I was quoted 1600 dollars for my unnecessary surgery and they wanted me to pay it ASAP. After calling my insurance I found out it was only going to be around 700 dollars. When I confronted the billing department they said, "You have a high deductible" (I have a 0 deductible insurance for in network) Then tried to GASLIGHT me because they did not check my insurance. After 4 months of tests and unnecessary surgeries. I was then placed on letrozole (FINALLY! Yay!). 4 follicles were growing and then the second time I went in they were growing slowly but still growing I was cancelled because I was told my estradiol was too low. I was sad but figured it was no big deal. Flash forward to the next month and started my cycle and went in to get my baseline and low and behold there is a 21.2 mm Cyst on my right ovary that wasn't there before. So I asked if that was a follicle that was missed. No one could give me answers directly. I was told to talk to a doctor. Soonest they could get me in was 8.27.24 (at this point it was 8.13.2024. I decided to get a second opinion. I reached out to two different doctors one in Orlando and one in a different country and asked what they would have done and if I was crazy to feel like my cycle was missed because they did not monitor or if there was a different protocol that was suppose to be used. BOTH agreed that I should have been monitored longer AND they would have used a different protocol and not cancelled the cycles. So essentially I wasted 6 months of my life with this clinic because they treat you like a number and not an actual patient. On a second note my sister is doing IVF through them- She has really good insurance, met her deductible AND out of pocket expenses for the year. (WIN FERTILITY at WDW) She has been charged 1000 for a "cycle coordination fee" which is NOT billable to insurance and they will refuse to provide a CPT code to bill to the insurance. AND if you have win Fertility you cannot submit it to them so it will be out of pocket for you and not go towards your out of pocket and deductible. On top of that she continuously gets bills for things because they do not check her insurance and use it appropriately. Other then her Billing issues she also has run into many issues where she was given conflicting information from the doctor and caused her to miss a whole month of her treatment because she was given conflicting information. Now it doesn't seem like a big deal for the average person but she is disabled and has to be off live enhancing medications to go through this process. 6 months she has been in pain and trying to go through this process and little miscommunications like that delay her from not only getting pregnant but living a normal life again. So in short I would not recommend this clinic due to all the issues we have faced just in the initial 6 months. ESPECIALLY if you have WIN FERTILITY or Progny from amazon."

"So far i have had an amazing experience. Communication by my coordination team is great. Dr Asante and his team has been nothing but kind. Jennifer who is one of my coordinators is always amazing and always replies so fast!"

"I spent three years as a patient of Dr. Loy and I would not recommend another woman waste their precious time with a doctor like him, who in my opinion lacks proper empathy and diagnosing skills. He failed me multiple times through fertility treatments with IUI and IVF while exhausting every last penny of my benefits. When he was unavailable, I requested another doctor at his practice, but he would not allow it. So I was kept in his “care” as I was forced to wait and have him repeat the same methods and medications giving me the same disappointing results. I never raised my voice or cried on the phone to him. I never even met him in person. He would only Zoom or speak to me over a phone call. For my last IVF treatment when he told me that this cycle had failed, I calmly asked what can we do next? He suggested that I get therapy for anger management. I believe his remark was cruel and callous. He purposely and intentionally twisted the knife after dealing me my final blow with a failed round of IVF. I have to wonder what he gets out of making such a comment to a patient who has suffered multiple miscarriages and failed fertility treatments? He got all of my insurance money as a repeat customer. I would never recommend another family become a patient at Center for Reproductive Medicine. I found some of the staff’s communication skills to be rude, abrupt and uncaring. Their response time to any question or concern was very delayed given that all communication is only allowed over a texting portal that is inefficient and frustrating."

"I can’t say enough good things about this clinic. I was lucky enough to have Ms. Pamela as my patient care coordinator and through every single step, she was informative, caring, patient with all of my questions and understanding. She communicated with me very well and always had such a quick response to any question or concern I voiced. She has such a big heart and for families struggling with these issues, to find a clinic who cares about your journey and wellbeing means the world. Dr. Loy is an amazing doctor and I know that I’m in the best hands. I appreciate his thorough information, honesty, and willingness to help."

"My husband and I worked with Dr. Loy and his team to conceive our baby girl and we highly recommend them! Dr. Loy is incredibly thorough, pragmatic, kind, knowledgeable and optimistic! We had one healthy embryo and with the amazing work of Dr. Loy and his team we were able to have a successful pregnancy! We will forever be grateful for their dedication and hard work during this journey! Thank you, thank you - our daughter is truly a miracle!"