Quest Diagnostics

"It is weird to say, but I do enjoy going to this location. 9 times out of 10, I'm in and out within 15 minutes or so. I've had coworkers say that they can't get in the door? I told them I have no idea what they're talking about because I've never had to deal with trying to get into the office. This location is close to my job in Winter Park, the parking lot is less than desirable, but manageable. Check in is easy as they send a text with a link and then you get called back in a really reasonable amount of time. I have to go to a ton of medical appointments and get farmed out to different places to do different tests, but if I had a choice, I'd pick to always go here. My only negative issue with this location is I have to work around what's available instead of being able to go when I want, haha. The staff is always friendly and work quickly. Y'all are awesome and I appreciate all of you!"

"Went for my child. My husband had to go 3 times to the location. First time was told he needed to bring urine sample. When he went back, he was told that it was supposed fecal sample. When he went there, we noticed we were still missing urine results. They had thrown the urine he took first time away. When I spoke to the lady on the phone, asking her to look up the labs they had done on my child, she said she couldn’t see that in the system. It wasn’t until the lady who collected the blood sample, the first day, that we were able to figure out what was going on. Went today for a fourth time to drop off urine sample. They need to do better. All you see is people with long faces, always looking like they don’t want to be there. Do better."

"This location has a problem with their check in system. I made an appointment a month ahead and this morning before my arrival, they sent me a text with a link to click when I arrive. I arrived 10 minutes early and clicked the link on the text. I then asked a technician there at the door if I needed to still login to the kiosk in the lobby. She checked with someone in the back and said I didn't need to. The lobby was half full. As time went by, (20 minutes), I was not added to the billboard list as waiting with an appointment. Everyone was being taken in around me. I asked the nurse/tech that came to call the next appointment person why I hadn't been called. She got Loud and said I don't know what you were told, just sign in on tge kiosk. I went to sign in and the kiosk told me I was 10 minutes late and that I would have to reschedule! It was 20 minutes before anyone arrived at the door, to call a patient. She called me and as we were walking back to the room to draw the blood she said wait until we get back here to discuss it, that "this is a public area." I said well apparently other patients had a problem today there also. She asked to see my text that was sent to me. Then she asked for my code from the email sent to me. Then she said "she doesn't have anything to do with I.T." ( meaning the internet, scheduling process). She miraculously had my account and info. pulled up on her screen. She continued to be belligerent with me and then said if I didn't calm down she would refuse me service. I told her that I made my appointment a month ago, that I have utilized this location yearly for many years. I said I think there is a problem with your check in system.( When I arrived , there was some banter in the lobby about others not being called for their appointments either.) Please do something about the situation of this Quest office on 2111 Glenwood Drive ste 102 Winter Park, FL 32792. Hopefully it will benefit future patrons/ patients as I will not s schedule at this location again. Very rude employees there and on the defensive. They could just apologize for the discrepancy and make a sign in list if needed. It would be great to have someone at the check in window also."

"I am a tricky patient, I have horrible anxiety and I pass out easily when getting blood drawn. Quest has always been good for me, but I was impressed by the professionalism and empathy displayed by my phlebotomist today. Steven went above and beyond to make sure my visit was smooth, quick, and easy. I really appreciate the accommodation and am very thankful."

"I honestly don't understand why it has so many bad reviews if the care is excellent, I didn't have an appointment but they still treated me and the nurse Estefany very well. Thank you very much 6 Stars."