GameStop

"So my nephews cousin goes to this store and buys my nephew a game system and when he tests it out its broken. When they go back to get a different one the store associate does not want to make it right and they rob him on a lemon game system. Keep this in mind when coming to this store."

"My son bought a gaming system (previously owned). It’s doesn’t work. The serial number on the device doesn’t match the serial number on the box but the serial number on the box matches the inventory m. Which means someone switched out the previously owned one with a broken one. Game stop will not do right by this. Shame on you"

"When I went to trade in my Xbox one and games for a Xbox series s, there was only one person on duty at the time. Teagan was able to do multiple trade in's at once, whole answering phone calls he got."

"GameStop Customer Service, I am writing to formally complain about the handling of my recent warranty claim for a pair of headphones I purchased at your store. I recently bought a set of Turtle Beach headphones from the GameStop located at1875 Commercial way suite E, in Spring Hill, Florida. At the time of purchase, the store manager enthusiastically pitched the extended warranty, assuring me that it covered both accidental and physical damage. Based on this information, I decided to invest in the warranty to protect my headphones. However, when I recently encountered an issue with the headphones due to accidental damage, I attempted to make a claim under the warranty. To my dismay, the store manager refused to honor the warranty, citing reasons that directly contradicted the initial pitch. Despite my attempts to explain the situation, I was denied any assistance or refund for the warranty. I am disappointed by this lack of consistency and transparency in GameStop’s warranty policies. As a loyal customer, I expected better service and adherence to the promises made during the sales process. I kindly request that you investigate this matter promptly and take appropriate action to rectify the situation. Specifically, I seek: Honor of the Warranty: I expect the warranty to cover the accidental damage as initially communicated by the store manager. Refund for the Warranty: If the warranty cannot be honored, I request a full refund for the cost of the warranty. Improved Training for Staff: It is essential that GameStop ensures consistent and accurate information is provided to customers during sales transactions. I appreciate your attention to this matter and hope for a swift resolution."

"Tired of being harassed into signing up for their rewards when I only go in every few months to get HRO trading cards once they are on clearance I don't need to be told why I'm passing up on such a good deal then argue why i don't think it is cus you people won't take no thank you for an answer. Just give me my $3 pack of trading cards and leave me alone and accept i don't want your rewards program. Called to complain to corporate but new manager does the same thing. I'm being forced to just order online. It would be fine if they asked I said no and they moved on I don't need to hear why it's such a good deal and I should get it from every different employee since I only go in every several months its ridiculous"