The Laundry Hub

"If you have clothing items that are fragile or of value to you, do not get them dry cleaned here. they send it out to a service that is careless. take it somewhere they do it on-site where there is accountability for their business. I gave a vintage 100% silk set to be dry cleaned and they discolored the entire top and safety pinned the skirt to the paper hanger, putting two holes in it. In addition to this, none of the stains had been removed. The person behind the desk was helpful and reached out to the owner for me. The owner did call me and pay me a make-good fee as I had been a longtime customer, which was appreciated. However, despite being the one who offered to pay me the make-good fee, he gave me quite an attitude about it. He tried to tell me that places that pay make-good fees typically keep the item and I was lucky he wasn’t doing that, which is total nonsense. This isn’t a clothing store, it’s a dry clean service. And you’re not buying my item off me, you’re paying me a make-good fee (which you offered to do) as an apology for ruining my item. Anyway, it was an unfortunate situation and I do not recommend giving items for dry cleaning here if they are precious to you. EDIT: in response to the owner's comment - this has happened many times with your dry clean provider (as evident by other comments on here) and you still choose to use them. That is not an unforeseen circumstance. I wish I had checked the reviews here before bringing my item to be dry cleaned. You offered and asked me for an amount, I did not demand anything. only once I told you $100 (which is less than what my item is worth), you claimed that because it's "worn" it's worth $50. Why would I bring a brand new, unworn new item to be dry cleaned? Why would you even offer? Any gesture of goodwill you tried to make was overshadowed by how condescending and defensive you were, which is evident in your response here as well."

"Laundry Hub drop-off is always seamless and friendly. They work with you to wash/dry/fold with your schedule and is almost always ready either next day or 2 days. The price is also among the lowest in the area! I’ll definitely keep dropping my clothes off at Laundry Hub."

"Good place for drop off/pick up laundry. I do not recommend sending your dry cleaning here. As someone who's parents owned a dry cleaners, the drop off dry cleaner service can't seem to remove oil stains and make up on cotton clothes (which, you can). One of my dress shirts came with more stains on the back of it!!! Do not do dry cleaning drop off here."

"The Laundry Hub does a great job! Super friendly and professional. They picked up my laundry and returned it the next day smelling clean and neatly folded. Very sweet people too. They called me telling me a pair of my pants had ripped in the wash and they mended them for me. Highly recommend!"

"Been here three times now, enough that I feel solid about my review. The owner, who works during the week, is a sweetheart - like all have said before. However! The woman who works on the weekends (I’ve been in Saturday and Sunday to drop off and pick up dry cleaning) is giving some of the worst customer service in NYC. She doesn’t respond to hello, thank you, etc, and looks insanely annoyed by having to work the register or take clothes for cleaning. Her attitude makes me really reconsider going elsewhere, or avoiding the place entirely on the weekend."