Bates Troy Laundry & Cleaners

"Wish I would have read the reviews before going here! Brought 2 pairs of uggs here to be cleaned, not in bad shape at all when I got them back they looked like they were tossed in pet hair sprayed with a water bottle and let to air dry! When I complained to the manager about this after paying the cleaning fee he said they could only refund a certain amount of my money back. He mentioned to me about a paper stating this which I was never aware of! He sent them back out to get cleaned again and still looks bad. I would not recommend this place to anyone they need to take the sign down because they do not clean uggs they ruin them! Below are pictures of what they did to my boots!"

"I had a relatively new (6 months old) cashmere sweater depilled and dry-cleaned by them. It came back with several holes in it. I called to complain, they took my number down and said a manager would call me back. They never did. I paid them $16 for the privilege of having them ruin my favorite and expensive sweater."

"My fiancé had his dress pants altered here. We weren’t happy with the length of the pants as no one was there to measure and “pin it” when it was dropped off and no one told us that was an option…when picking up the tailor said if we want it corrected we had to PAY AGAIN for the exact same service. She then tried to pin the hem on him (which is what should’ve been done when we dropped it off) and she PRICKED HIM with the needle. The hem now has blood stains on it. With that being said my reason for the poor review is that the tailor was so RUDE as a person. I would not want her working for me if it was my business. She treated us very poorly and once she was done saying what she wanted in an unprofessional manner she just walked away and we were left to walk away unhappy with the product and the customer service. I will not be going back to this place again."

"I went into get my dress pants altered and had the worst experience at this location. There attitude changed drastically as soon as I paid and instantly went to “you are wrong” and “you need to pay again for the same service”. The tailor was extremely rude and unskilled. I will never be visiting this place again."

"I brought in two dresses (one silk, one lace) to have dry cleaned by this company. Both of these dresses came back with tears and rips on them with no explanation or reason for it. I will never return there again, and if you love the clothes that you wear, I would recommend you do your dry cleaning elsewhere as well."