Community Bank, N.A.

121 Main Street, Massena, NY 13662

● Closed

3.2 20

Hours open

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Hours open

Monday:

9:00 AM - 3:00 PM

Tuesday:

9:00 AM - 3:00 PM

Wednesday:

9:00 AM - 3:00 PM

Thursday:

9:00 AM - 4:00 PM

Friday:

9:00 AM - 5:00 PM

Saturday:

Closed

Sunday:

Closed

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Location & Phone number

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121 Main Street, Massena, New York 13662, United States

315-769-3102

cbna.com

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About the Business

Welcome to Community Bank, N.A., located at 121 Main Street, Massena, New York 13662. We are a full-service financial institution dedicated to meeting your banking, ATM, and financial needs with the utmost care and attention. At Community Bank, N.A., we pride ourselves on offering all the comprehensive services you'd expect from a larger bank, but with a personal touch and a passion for exceptional customer service.

Whether you're looking to open a checking account or embark on the homebuying journey, we are here to support you every step of the way. Refer a friend to open a checking account with us and receive a $10 eGift card as our way of saying thank you. Share some happy today!

Our mobile and online banking services make it easy for you to manage your finances—transfer funds, pay bills, and monitor your accounts from anywhere. If you're considering a home improvement project, we offer competitive home equity loans and lines of credit to help you get started.

We believe in empowering our clients with the right financial strategies to help you grow your wealth and save for the future. With our Budget Tools, you can monitor spending habits, create budgets, and track your finances effortlessly.

At Community Bank, N.A., we understand that better banking starts with trust, and we are honored to be recognized for our commitment to building lasting relationships with our customers. Visit us today and experience the difference a community-focused bank can make in your financial journey.

Reviews

Phil Bowman (azbadman):

"My debit card was kept by the ATM because I had taken too much time doing the transaction. Went in to get my card back, and was told I couldn't have it until 3pm. This was at 10 am. I was told they only get cards that have been kept at that time. I was not happy going without my card for 5 hours."

almost 10 months ago

Ali MayMay:

"Used drive in window….lady never acknowledged me for 8 min. Parked, went in—7 ppl in line; 2 employees eating lunch (door open), 2 others behind closed doors….I’d say this place has no customer service skills at all!!"

almost 3 years ago

Jeffrey Jessmer:

"I've been with this bank for years and years on top of years! But... if I don't use my card I get a fee and if you're negative you get charged 35 automatically the next day honestly we are only human we may not have those funds checking accounts should be non-chargeable if you don't have enough in the bank to satisfy their needs. So on top of that you get three stars. Change your policies change your ways but once again there customer relations Is amazing they will work with you if you communicate that's all it takes."

almost 5 years ago

Amy L:

"I would rate them a 0 if I could. They have rude staff, the day I opened an account the banker chick had an attitude in her voice but I let it go figuring maybe she was just having a bad day, I should've went elsewhere. When you have to overdraft they expect you to go broke to pay it back right away. Their overdraft fees are ridiculous first you get hit with the usual $35 then they repeatedly rack up $5 per business day continuous overdraft fees, till you pay what you owe and if it takes you a while you are going to be In a deep hole."

almost 5 years ago

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Community Bank, N.A.

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