Suburban Propane

"Called Suburban as I was having trouble with my thermostat. Had been looked at and adjusted, but still wasn’t regulating the heat properly. Peter came, removed the old thermostat (it was really old) replaced with a new one and now the heat is perfect."

"I am happy with suburban propane with the delivery service. But I’m not happy that this company charges their customers 12.96 a month to pay for there Employees to go to training and safety courses. I don’t feel that that is the customers responsibility. I think the owner of the company should pay for their own employees to go through training and safety courses. It’s their company. I feel they’re responsible to pay for their employees new and old and go through safety courses. I think the company should be responsible for that. I don’t think it’s fair that this company suburban propane is charging the customer the cost of sending their employees for training and safety courses. Our company this big should be able to pay for their own employees for their training and safety courses. It is not the customers responsibility to pay for that . Thank you sincerely unhappy customer Cheryl . I am happy with everything else with the company other than them charging the customer to put their employees through training and safety courses. I don’t feel that’s my responsibility to pay for that. Thank you"

"To Whom It May Concern, From the onset, Suburban has been extremely helpful in explaining the services available to the timeliness of installation. The office personnel have been excellent communicators and pleasant to speak with. They have organized a coordinated effort to direct field personnel to schedule and install a tank. The field specialist was a native of the area and has been employed for the past 30 years. An excellent Ambassador for the company. He was expeditious and polite. It was a pleasure speaking with Him. The entire experience was enjoyable and I hope we have a long and mutually rewarding relationship. Respectfully Jeffrey Ferguson"

"AS an existing customer, I called to have another propane tank setup for my detached garage across the street from my house. they were able to set up the installation for the next business day. The technicians came right on time and did a great and careful job with the tank installation as well as getting the heating unit running, tuned up and working properly. Clean and well trained, I certainly recommend Suburban Propane!"

"Even though they overlooked a fall delivery and we did not notice Suburban was right on top of taking action to rectify this problem and got an oil delivery to us within 24 hours. They took care to make sure we had heat and hot water until that time too. Customer service was great. Thanks!"