Cold Stone Creamery

"Not tryna be a Karen, but the employee that made our ice cream was first off giving us a slight attitude, and then proceeded to cheap us out of our ice cream and fill our cups only about halfway. Everyone else we saw had their cup filled to the top of the lid. Once again not trying to be that guy but respectfully I’m paying too much money for this to get an undersized portion."

"Horrible service! Ordered a signature mix which happened to have roasted almonds in it, made the ice cream extremely salty. I asked them why is it so salty they said 'oh the almonds are salty' upon which I said it should say on the description that its salted almonds to which the guys behind the counter said roasted almonds are salted. I tried correcting him and told him that salted almonds are salty and roasted almonds are supposed to be roasted. I asked them if they can make it again without all the salty almonds and they said no, had to ask them to throw it away. Anyhoo, first time going in this location turned out to be the last time."

"RATING SHOULD BE ZERO-THEY ARE THIEVES! I stopped by earlier today and asked the young lady at the counter who spoke very poor English if they carry any small size cakes or sandwiches that I could buy with a $15 gift card my daughter gave to me and my wife. The employee took my card and said she needed to check with somebody. She stepped behind the wall to the right from me and spoke to somebody for a minute or two. The lady in her 40-50 who looked like a manager came out and told me they had no small cakes or ice cream sandwiches for $15 and that without paying anything extra I can buy only two ice creams. As I did not want to spend any money besides the gift card I gave them earlier I indicated what ice cream I wanted to take. As I mentioned earlier my card was still with the older lady, the manager, who ran it through her cash register and told me there was ZERO balance on the card. Very surprised, I asked her to double check and was told the same, that the card had no balance on it. With that she handed me back the card. Frustrated, I went back into my vehicle where my wife was waiting for me. Told her what happened, and as soon as I gave her the gift card returned to me by the Cold Stone Creamery manager she pointed that it was a different card, used several times with several dollar amounts on the back indicating multiple times usage. Very upset that I have not noticed it myself I returned to the store and asked the manager if by mistake she used somebody else's card and kept my unused $15 card. To which she just responded WHAT? like I was some kind of imbecile. I have never been to that place before, and most definitely will never go again! Not willing to ruin my Saturday I just left. Hope the people who read this will learn from my experience and never patronize this Cold Stone Creamery at 2350 Middle Country Rd., Centereach."

"Ordered delivery, sizes were "love it" & "Gotta have it", there was no difference in the size, and on the small side. Disappointed, especially with this location being new. Ice was good, I would just attribute this to a service matter."

"Attn store manager: the young men working tonight need a pass from closing side work- they were SLAMMED. Online orders were out of control; I was having anxiety w each ticket printing and I wasn’t even working. I waited 30min in line for my cake batter ice cream [always be worth the wait], but despite being slaughtered w orders, I was greeted w kindness. I received great service & witnessed professional and kind young men doing their best. I was impressed with their work ethic and ability to stay calm."