Silver Star Motors

"Bought a 2023 S5 sportback from them today and word for word from my dad. This is the best car buying experience he’s ever had. We’ve purchased from Audi dealerships, car auctions and keep in mind we live out east in Long Island the service provided according to my dad was hands down the smoothest transaction he’s had in his 55 years of life. I’m very grateful and happy he was stress free the entire time. With this dealership you feel safe. You know you’re gonna be taken care of. Like my old man says theirs no song and dance here. These gentlemen are honest and straight up. My family values that. We will be buying many more cars from here. 10/10 in every category possible. Thanks again for all the help Victor - From the Pennachio family - Joe - Lynda - Joey"

"A Surprisingly Positive Experience with a car dealership Let me begin by saying that I’ve never been a fan of car dealerships. It often feels like they have an agenda that’s completely at odds with mine. My goal is to minimize spending, while theirs seems to be maximizing how much they can get me to spend. However, my experience with Silver Star has been refreshingly different. From the moment I interacted with Cindy, who efficiently set up my appointment and arranged for a loaner car, to the exceptional service team led by Chris, everything about my experience with Silver Star has been outstanding. Over the past five years, I’ve consistently dealt with Silver Star, and each time, they’ve proven to be a rare exception in the dealership world. This is the first time I’ve felt compelled to write a review, but I believe it’s important to share that my interactions with Silver Star have been, dare I say, pleasant. They are genuinely good people, and working with them has been a blessing. Peter"

"DO NOT GO HERE!!! I cant stress that enough. I don’t usually write reviews matter of fact this is my first one but these people do such bad business I had to post this so nobody else can get screwed over like I did. This is by far the worst car dealership I’ve ever done business with. When I say the staff was incompetent, that is just a understatement. I bought my car off with Jerry with a trade in. The price seemed right at first. We agreed that in would be $489 a month. The day I went to go pick up the car he said something was wrong and I asked him why? Mind you I just got the insurance on this car with ZERO help from him or his staff. They wouldn’t even let me test drive the car because I was told by him “Don’t worry the car drives fine”. He said he ran the prices with their financial team and they wanted $789 A MONTH!!!! I couldn’t believe it. After all that work trying to find the best price that made sense for insurance this is what I was told the day I was suppose to go pick the car up. I had a major argument with the financial advisor name Al there and told me if I don’t come up with $2,000 more on a down payment you will be paying that monthly. I wanted this car so bad so I ended up giving them the 2k and all of sudden they found a loan in the next 5 mins for $589 a month! Woohoo. They ran a hard inquiry on my credit 6 times with ZERO disclosure. Isn’t that amazing for somebody who is establishing their credit! When I went to go sign the papers I tried to ask questions about what I was signing and that they could explain more to me on it. They were trying to rush me through the door the entire time. I took my time and read everything before signing. They were not happy what so ever. I got my car with one key apparently they had to order my other one which took about 3 months to come LMAO. I already went through two tires in 3 months because the tires they gave me with the car had patches and were clearly used. I will kindly upload the photos for you all to see. I brought this all up to Jerry’s attention but he said “I need to speak to management” and never got back to me. The last straw was when my transmission light came on. I brought it up to their attention and they told me to schedule an appointment to get it serviced so I did. Jerry is so busy apparently and he was the only person who knew how to “program the key” so I had to wait weeks to FIT HIS SCHEDULE! Imagine you pay all this money for a Mercedes Benz and the sales associate is the ONLY ONE who knows how to program the key and he doesn’t even work in the service department. They claimed it was “air in the gas tank” after making us wait for 4 hours! I called Jerry with frustration on the way I was being treated after spending all this money and trading my car in. I also specified on all the promises he did not keep with me on the vehicles condition. When I first viewed the car from the interior side. I seen a little dirt on the leather seats. It looked like somebody was trying to hide something. Jerry assured me once again “I’m not worried about that dirt coming out” and promised me it would all be taken care of the day I get my car and pull it off the lot. It turned out to be a tear in the leather seat being covered and polished up. I explained to him that this was not right and that I wouldn’t be treated like this. He claimed I should have told him earlier when HE WAS WELL AWARE OF THIS ALL. They are all con artist in there and I suggest nobody does business with this dealership! There’s so many other professional Mercedes Benz dealerships in the tri state area! DO NOT GO TO THIS ONE."

"Richard was great he was helpful and was patient as we were liking a different vehicles, he was also on top of the whole process and was very communicative. Great experience overall. They were also extra nice to my girlfriend and daughter. Great job guys!"

"Shopping for a car at Silver Star Motors was an exceptional experience. The team there ( Jay Dari & Matt Fattah ) are incredibly knowledgeable and friendly, making you feel welcome from the moment you step onto the lot. They took the time to understand my needs and preferences, guiding me through a variety of car models to ensure I found exactly what I was looking for. Their expertise shone through as they highlighted the features and benefits of each option, making it easy to compare and make an informed decision. The service was both fast and prompt, eliminating the usual stress and hassle associated with car buying. I left Silver Star Motors not just with a car, but with a vehicle I truly enjoyed and was excited to drive. I highly recommend Silver Star Motors to anyone in the market for a new car—they truly go above and beyond to ensure customer satisfaction."