Lexus of Queens

"July 20, 2024 Dear Lexus Customer Relations, I am writing to express my concerns regarding a recent experience at Lexus of Queens, located at 40-40 Northern Blvd, Long Island City, New York. As a loyal Lexus customer, along with several family members, I have always held the brand in high regard. However, an incident on July 20, 2024, during the buyout process of my leased 2021 Lexus LX570, has left me deeply troubled. During the transaction, I was presented with the following breakdown: Lease buyout contract total: $52,548.72 Tax (8.87%): $4,660.97 Registration fee: $55.00 Deal documentation fee: $175.00 Total other charges: $230.00 Total: $57,669.69 However, after signing the paperwork, I was surprised to find that the final contract showed a significantly higher amount: Lease buyout price: $56,538.72 Tax: $4737.94(tax) Registration fee: $55.00 Documentation fee: $175.00 Total other charges: $230.00 Final Total: $61,506.66 This represents an unexplained increase of $3,990 for the lease buyout price + taxes on it from the initially presented total. I am deeply concerned about this apparent lack of transparency and what seems to be a misleading practice. As a valued customer, I kindly request a thorough investigation into this matter and a detailed explanation of the discrepancy. I would appreciate your prompt attention to this issue and look forward to a resolution that aligns with Lexus's reputation for customer satisfaction and integrity. I will also be reaching out to legal services and make update to this situation here on this forum. Thank you for your time and consideration. I have retained documentation of this transaction and am prepared to provide further details if needed. Sincerely, Anonymous"

"It was my first time visiting Lexus Queens, and I had the pleasure of having Maria Morales as my service consultant. She is well-mannered, attentive to your needs, and ensures that you, as a customer, get what you need for your car. I really enjoyed her service. I felt welcomed and taken care of. They have a lounge area for people to wait for their car, with coffee and water provided. There is also a private, quiet area where you can work. Maria guided me there so I could have some privacy while I worked and waited for my car. The service was quick, which I appreciated. I didn’t have a good experience at Lexus Manhattan or Brooklyn, so coming to Queens made me want to return again!"

"Lexus of Queens gets 5 stars and an A++. I took possession of my 2024 GX550. What an exiting day!!! Special thanks to Willy. He answered every call and question while I waited for the car to arrive. Marc, Calvin and Willy worked together as a team to help me with a financial hurdle I had with the bank. I can’t say enough. You made a new customer and friend. Thank you."

"I bought my 2024 Lexus RX 350 from Gohar. It was the best buying experience I’ve had! Will be getting our next cars from them again no questions asked. Even if it’s a hour and a half away. Worth the drive to the city. Thanks to Aldo as well for pointing us in the right direction and finding us the perfect car and making the process so smooth!"

"Exemplary Service - A Truly Memorable Experience When faced with a tire puncture incident in our brand new 2023 Lexus in New York City, the team at Lexus of Queens went above and beyond to provide exceptional service without an appointment. Their prompt response in inspecting the vehicle and replacing the damaged tire was impressive in itself. However, what left an indelible mark was their unwavering commitment to customer satisfaction. An Asian lady on their staff astutely noticed that we only had one key fob for our vehicle. Without prompting, she kindly informed us that Lexus of Queens could provide an additional key fob. This thoughtful gesture, extended purely out of genuine care for our convenience, was truly heartwarming. It embodied the essence of service that prioritizes the customer's needs above all else. The team at Lexus of Queens did not just resolve our immediate issue; they demonstrated the epitome of hospitality. Their actions were a testament to the core values of attentiveness, empathy, and going the extra mile. This experience has inspired us to emulate their customer-centric approach in our own endeavors, striving to create exceptional value for others without any ulterior motives. We wholeheartedly recommend Lexus of Queens and award them a well-deserved 5-star rating. Their team is a shining example of service excellence that transcends mere transactions. It is our hope that more businesses adopt this philosophy of genuine care and elevate the standards of customer experience."