Hampton Inn Cortland

"The experience of the trip was really nothing compared to the treatment following. On June 28, 2024 Cortland must have had a baseball expo in or close to the college. The hote allowed a group of fathers to drink directly outside the hotel doors blocking access to vehicles loading and unloading. This went until well after midnight. I'm all for having fun, but families come to rest. That Saturday my son suffered a football injury and we had to leave immediately. I called the front desk and advised Sam, the hotel general manager (it may have been another clerk, but Sam certainly remembered the call), that my son was injured and we would not be staying for June 29. I purchased insurance and knew I would have to handle the refund situation through Expedia. He advised me to call Expedia for the refund. Despite notifying the general manager, Sam, I checked out on June 29 he still marked the account as my having stayed the extra night. On July 11, 2024, I requested his help and all he could give was a robotic "handle this through Expedia" response. He also advised I can only check out of a Hampton Inn through Expedia, which of course is a lie. He does not want and ceratinly cannot handle his job. Hampton Inn is a destination one thinks of for business and profesisonalism. Sam was good enough to tear down all expectations. Why wouldn't the manager of the hotel want to assist in the recovery of a client's fees? Why not offer some assistance? I doubt Hampton Inn cares about my business, certainly the Cortland general manager Sam does not. They are woefully understaffed and you can expect between 10 and 15 minutes wait time on the telephone. Avoid this destination. I am floored Hampton Inn has a person like Sam in charge of anything at all. Maybe that explains the service."

"On a very busy night the staff was friendly and helpful, and went out of their way to make sure we had what we needed. There was a minor issue with the bedding which was rectified immediately. The room was comfortable. The breakfast was delicious. My only minor issue is that the lighting was not adjustable to allow reading while another person was sleeping. The location was fine, easy to get to. Overall a great experience."

"Recently stayed at the Hampton Inn in Cortland during the solar eclipse. It was clear that the hotel was at capacity and yet the experience was perfect. The staff was cheerful and especially helpful. The gentleman serving breakfast needs to be acknowledged. The food tasted good (standard hotel free breakfast bar) and he was non-stop refreshing items. Although he was busy he was friendly and attentive. The room was clean and big as well. Shout out to the city of Cortland. The Hollywood diner is charming and the food and staff there were lovely too."

"Good job, Cortland!! Put some out of town family in the Hampton Inn and they were very impressed. Not a single complaint, and the staff was on point! They need to give themselves around of applause, from the front desk manager, all the way to the kitchen staff. This is exactly what a Hampton Inn should have be like, including the Hilton experience."

"What a great location and great hotel to stay. Katie and (red hair girl) were always there to assist. I had a small hick up with my room and they both jumped in to assist. Its my 2nd time staying here and I was very pleased. Its very clean and breakfast is good. Lots to do in the area. Highly recommend this location close to lots of things to do - hike - swimming - waterpark - skiing"