UPS Customer Center

"I ordered a AC unit for RV. I changed the address in my choice, and changed/confirmed at the store it was suppose to go to, associate assured me. Ups didn't do as was set up and they say no change in their system(cause it's broken), then it was refused to be delivered to Apt address and instead of going to store they send it back to shipper now I have to wait more time cause UPS can't do anything right apparently... but the best part is they blame others like Me and the Seller. No one takes accountability like UPS, when it was THIER FAULT. YOU SUCK UPS!!!! They will keep justifying and blaming others instead of accepting responsibility and they won't make it right, I had to take to fix their mistakes. Horrible parcel service, they should be shut down if this how they do business and treat customers... stop emailing me blaming me when it's your fault UPS! FIX YOUR BROKEN SYSTEM!!!"

"Do not come here to drop off packages if you need a receipt, employees are never at the front. Door closed to the back so no way of even calling for them. Waited 20 minutes for him to come out the back and when I expressed my frustration for waiting he said “I don’t give a **** go somewhere else” “I put a sign up read the sign if you don’t wanna wait go somewhere else” I’m totally aware of being able to drop packages off that are already pre paid but that is a huge risk if nobody is even inside the drop off center. Somebody can just walk in and steal your packages. been coming to this location everyday and have never been greeted, they just take your package scan it and blankly stare at you til you grab the receipt from their hand."

"Thank you for finally picking up the XL package that was misdelivered at our house. You guys need to have an easier method of reporting problems like this. I felt like because we didn't have a tracking number due to it being rubbed off, I couldn't get through to anyone or resolve the problem efficiently. Get a good corporate resolutions team or something."

"I mistakenly turned into the parking lot so when I got to the guard shack. I asked the security guy with long hair and glasses if I could turn around and he treated me like I was a terrorist or something. Not only would he not let me turn around, he also made me back up down the one way entrance going the wrong way. There was a steady stream of UPS trucks turning in and it wasn’t very convenient for any of us. The security guard must have been on a power trip or something because he was being completely unreasonable."

"I had such a great experience at this location. Josh and Will went above and beyond to help me with my unique packing concerns. They were kind, efficient and very helpful! I like the ease of using the computer for more than one recipient."