JB Hunt Final Mile

"Jerome and Chris delivered a bike today. I appreciated the care and effort they took to make sure the bike was stable on carpeted floors before they completed the delivery. Their attitude was one of the best customer service I have seen."

"Looked like they were really organized and had a great tracking app, but it never updated, had incorrect information and when I called to check on delivery I was told that my driver got in an accident and the delivery would be rescheduled. Then the customer service rep hung up on me. Less than 10 minutes later, the driver called and arrived in 15 minutes, well within the promised delivery time. This was a one of a kind delivery and I’m glad I don’t have to deal with them ever again."

"No-showed to my 12-4 window. Called after that to come about 7. He showed up at my house about 6 and since I was 10 minutes away, wouldn’t wait. I watched him drive out of my neighborhood. Awful experience and if you expect me to drop everything for a 4 hour window that you no-show, a little courtesy would be appreciated for a 10 minute wait from the time you call."

"Stay away from these guys, rude driver. See all the reviews. They have a 1.8 for a reason. These guys are garbage stay away. I stopped shopping at Lowe’s just because of these guys. I shop for appliances at Home Depot because they don’t use JB hunt they dropped them. The driver today called me names and wasn’t happy about working. He damaged my washer and damaged my property and was about to hit me and was trying to swing at me. Who are these people? JB if you want more details call me about the delivery for Lowe’s that was about $4k Saturday 11/18 at 9:30am in Sandy."

"I was supposed to have a washer/dryer delivered today. The company claimed the driver couldn't make the delivery "because the road was very busy and there was nowhere to park." Like, yea, because I live in a city practically on a university campus. You're never going to find parking out of the right-of-way around here on a weekday. They couldn't be bothered to do what literally all other delivery companies (FedEX, UPS, USPS) do and park with their hazard lights on and make the delivery. Instead, the driver called dispatch, who tried to call me (while I was in a meeting while working from home). And because I didn't answer within 3 minutes of the call, the delivery driver left. The driver didn't even attempt to knock on my door or anything... Very poor customer service. Clearly don't even know how to deliver in a city center. Not sure how this company still exists honestly."