Whitewater Kitchen and Bath

"The product is fantastic! The customer service was even better. You can only judge customer service when things go sideways. I created my own issues. Whitewater was amazing at addressing those items."

"A few years ago March 2018 Whitewater Kitchen and Bath installed a shower glass and door and seemed to do a 'sweet' job of it but a few years later, time would reveal some disturbing facts. In the beginning of 2022 the shower framing and door started coming apart. The shower framing on the door jam side began delaminating itself pulling the faux marble from the wall and the shower door began to hang askew and would not open or close properly. Also the door magnets soon afterwards fell out. "Put it on the list I told my spouse." (Dang!) Then, realizing I may not have time to get to it I called Whitewater to see if there was some warranty time left over? (Nope) They agreed to send someone out for $120 to take a look at the problem. Having many years of my own building construction experience and the upcoming Thanksgiving holiday around the corner, and being semi-retired, I called back and cancelled the appointment. I had decided to use some of my relaxation time to carefully, and methodically take apart their work (a necropsy if you will) and see what went wrong causing the delamination and failure of the entire system. What I found was not impressive and I'm certain leadership at Whitewater would not 'sign-off' on this job. The problem is a classic 'new-guy' mistake although I don't know if the installer was new... he was nice enough but apparently lazy when it came to using proper hardware. (Maybe he was just having a bad day...) (see photos...) *Screws used to install the 'C-channel' that the door jam would eventually mount to did not penetrate in the slightest into the 2x4 inside the wall. (I replaced them with 3" wood screws threads heavily coated with wood glue.) *Only three (3) of the 'too short' screws were used in the c-channel (top middle and bottom). I installed four (4) of the longer screws at each contact point to transfer the load directly from the stud in the wall to the door jam itself. *Then they hung the 42.6 pound (heavy, I weighed it) glass door on the never-properly-installed door jamb. I spent the morning and early afternoon hours of my Thanksgiving holiday removing and reinstalling their work. I get it, it IS out of warrantly and the poor workmanship did 'hold on' for a couple of years (but would not have if it had been 'high traffic' bathroom). Of course you assume competent craftsman are coming to your home who can pick up something as simple as "Hey, these screws are too short. I'd better hit the hardware store get proper hardware for the job." Your company reputation is on the line with every job. I almost paid $120 (in this economy) for a Whitewater employee (hopefully not the same unskilled guy) to come to my home and look at this problem. And then be charged by this company again to return and repair what should never should have passed for skilled-finish work in the the first place. Will I use this company again? Well, I know their installers don't want to do a job with a homeowner peering over their shoulder watching them work (Ask me how I know... I refer you back to my past years of construction?) but at the same time if they are incorrectly installing this finish material in your home what's a homeowner to do? My answer? (Undecided...) Whitewater I hope you do what is right and pull my original ticket and find that installer and have a 'hard' conversation with him to get an idea of how many showers (at least) he's installed in this same manner and then begin contacting those homeowners to have the doors jams properly installed. (It'll go a long way in future referral work) Also, continue to train your employees, having supervisors performing unnanounced visits to job sites to help as well as check for quality work. I gave you two stars for this one. I'd probably add a star or two if I could report that I was contacted and compensated for my time for not only spending my time repairing your installers work but also taking the time also to review for your benefit as well as others. Respectfully, KB"

"Whitewater did the heavy lifting on my last remodel - yards of gleaming quartz in the kitchen, shower surround and glass, tub, tub faucet, and vanity tops in the master bath. Excellent products, timely install. Would definitely use these guys again! Especially LOVE the free-standing soaking tub and faucet. Sleek and contemporary."

"My experience started off kind of rocky as there was a new person that did not understand the process so I decided to go somewhere else. Hanuar Fernandwz called me to apologize and offered to come measure and see if he could help. I thought it could not get any worse so why not. I was very impressed with his knowledge and communication skills. After several visits to the store we decided what we wanted. Delivery was exactly when promised and I received a call to verify the install times. Installers were friendly and efficient. Pricing was a little higher than we had planned because we wanted the "Blue Tide" tyvarian inlay, accent wall and floor colors, but it turned out great and we love how bright it is."

"These guys are awesome! Not only are methods they use to install these works of art long lasting they manufacturer most of their products themselves!The price was way fair,the work was done on time and beautiful! Thanks Whitewater I will recommend you guys to anyone wanting to make your home more beautiful."