Waterford Glen Apartment Homes 4201 Cedar Elm Lane, Wichita Falls, TX 76308

"I finished my lease out end of January and received a call from collections that I still owe $450 for Waterford glen but they never even mentioned that called me or anything. Especially when in the walk through they had more problems on their end and unfinished projects from their end rather than mine. I was speaking with the agent December of 2022 to let her know how important I need to be moved in by end of January. Come the day I need to get my keys they kept giving me the run around and I explained I can’t keep getting “call backs” because I have children that need a place to stay! So after speaking with the office manager she explained they weren’t not done at all with my unit. She “discount the price” and just gave us the keys and it was in fact very unfinished the fudge was so gross and had a leak(that was never fixed) and old food in there. There was unfinished wood everywhere, missing a door to one of the bathrooms (that they did not install but try to blame on me and say I took it lol) there was wires poking out the electrical box which was dangerous! The whole celli g in my bathroom looked like it was just going to cave in I’m surprised it didn’t . My honest opinion it’s not worth how much their premium is! I live at an apartment way less a month with way better appliances. With them charging that much you would figure they can upgrade a few thangs before throwing you in a lease they can’t keep up with ! I mean if you say something is going to be ready or done you should keep your word for it! Also paid for monthly washer and dryer connection and they would not fix the plug and blamed my brand new washer and dryer that worked perfectly fine before and after the apartment."

"I was living in Chicago and l wanted to come back and live in Wichita Falls again. Of course the first thing you want to do is find a suitable place to live. I discovered Waterford Glen Apartments, and l am glad l did. The personnel were friendly, helpful, and attentive. The apartments are located in a great part of city where you can walk to the MSU Campus. Also within a very short distance is Pelican’s and other businesses. I found that living at Waterford Glen is a quiet, peaceful, and agreeable place to be. There were a couple of issues with water pipes leaking, but they were quickly attended to. One particular December, we experienced very heavy rains and water came pouring into my apartment. I was out of town, and they called me to explain the situation. They assured me that they would take care of the damage to my apartment, and kept their word.When l returned, they suggested l move to another apartment because the repairs would take a bit of time. I got assigned to an even better apartment! In essence, Waterford Glen was a much better place to live than any other apartment complex I had lived in since moving here."

"Great place to live and the floor plans are huge compared to other apartment complexes for around the same price. Apartment living is never perfect, but Cristy and the rest of the team in the office do whatever they can to help when you need anything. Maintenence requests, getting locked out of your apartment, and anything else!"

"Its been a wonderful time so far. The people and staff are very kind. The community is very lovely. The maintenance man is cool. I love it so far. I'm a new resident and I would refer Waterford Glen apartments if you were a student because it is in walking distance of MSU."

"Waterford Glen apartments turned out to be a rollercoaster of an experience for us. We were fortunate to have great neighbors and found one of the better apartments within the complex during our 2-year stay. But, oh, the management left much to be desired. They were consistently rude, and if you're banking on getting your deposit back, good luck with that – it's almost as elusive as a unicorn. As for pest control, don't rely on their services. You'll have to take matters into your own hands because their pest control methods are about as effective as a sieve in a rainstorm. The paint in the tubs and on the doors couldn't withstand normal use and started peeling, which was rather disappointing. To make matters worse, my husband decided to break his lease to move in with me, and without any prior notice, they charged him double the amount they were supposed to. He paid what he thought was correct, and they promptly sent him off to collections without a second thought. We're still waiting for a refund for the excessive fees. One more thing that left a bad taste in our mouths was the fact that an apartment beneath my friend's place remained unclean for an absurd amount of time, emitting an unpleasant odor that could rival a sewer. When we brought this to the management's attention, they casually claimed that no one lived there, even though the dirt and stench suggested otherwise. After our complaint, they responded with a half-hearted attempt to cover the windows and glass doors with a cloth. It took them five months to finally start cleaning it. The cherry on top of this experience was the perpetually closed pools during our stay and the laundry Mat, which was shut down multiple times for weeks on end. And if you decide not to renew your lease, be prepared for a battle with management. In summary, Waterford Glen apartments, with its less-than-ideal management and various maintenance issues, is not a place I would recommend to anyone."