5-Star Nail & Spa

"1-Star Nail and Spa. If i could rate them lower I would! Most horrible service in the Texoma area. If you want your cuticles to be ripped off and end bleeding in 6 out of 10 fingers then then this is the place to go. We will NOT be returning. I definitely DO NOT recommend taking your young daughters here. I understand kids move but these ladies have no business working on little hands. The moment I said something they began speaking amongst themselves in what seemed to be mocking manner. Zero Stars in my opinion. Editing to add that they were NOT BUSY AT ALL. There was only 2 more clients seated. None waiting, no wait. There's no excuse for the horrendous service."

"The nail tech named Lynn was asked to provide a pedicure for my elderly grandma. About 15 mins into it Lyn picked up the callus remover tool, pointed at the dead skin on it & laughed with a coworker all while speaking in Vietnamese. It wasn’t one joke.. it became banter & they all 3 kept laughing & joking.. I don’t speak Vietnamese but it was clearly making fun of an elderly woman. What Your facility didn’t know was that my elderly grandmother recently lost her husband of 68 years & was in need of an easy day to counteract the pain in losing a spouse. I made a bad choice by choosing 5 Star Nail in Denison, Tx. Lyn wasn’t the only employee who was content with mocking an elderly woman. Two other employees were perfectly content with providing poor customer service. The lack of leadership in the business as a whole was evident based on group behavior. Just an observation, another nail tech had a load of boogers in her nose which was off putting. Overall customer service was dampening. Personally, I have had better customer service at the dog groomers."

"Today I went to get my nails done and the new lady I've never seen before did my nails and I had to explain to her how to do solor nails on my real nails. First she was coughing so much I pulled away from the table , then she put on mask and was blowing her nose in the mask.. GROSS. So while I was explaining how I wanted my nails done and the white part and color of pink , I showed her that the thumbs were not right , my left was done correctly but right thumb the white part wrapped down my thumb and when I said something she was so mad she picked up her station and Christine had to come look and show her what needed to be done. This lady needs to be gone if you can't do nails right or stop coughing and sneezing around the PAYING CUSTOMERS then don't come to work. I like this place but I will never sit there and allow that to happen to me again .. oh yeah my nails are not even even each one is different I was so tired of it I even said that they weren't even I just got up and paid left."

"I get my eyebrows done there every 3-4 weeks and I went to get them done 11/16 about 5:00. The lady rushed, didn’t ask if I wanted them shaped, cleaned, nothing. She took off WAY too much now my eyebrows are 2 different shapes, one is longer than the other and I have a huge gap in between my eyebrows. She made them look horrible and I don’t know if I can ever get them back from this. This lady I’m not sure what her name is or if she is new but I’ve never had her do my eyebrows and I promise I will never go here again. I’ve been coming here for years but I will for sure go back to threading after this experience."

"I was severely unhappy with my nails. I spent $120 for a basic pedicure and dip nails. They charged me extra for tip and also long nails. Which made no sense. And they look horrible. The dip was applied very sloppy and above my cuticle. Nothing like I showed them. They have lumps. I was cut in 4 different places. And one nail already broke 2 days later."