Tulsa Arcades

"Horrible customer experience, a paralysed store, so slow the seasons will change between order and delivery and totally unable to support its own products. Ordered November and received in April... Few months later, this June 2023 I inquired about printing artwork for the parts purchased and that is how I learnt that they lost the template files for their own item...! Nevertheless I called the store owner JC and he promised to send me file templates shortly. I followed up in July and received new promises about providing me with template file for the item purchased in their store...Early September I followed up again and my mail got ignored for a month and a half before the flaky owner finally emailed me back to send me to another store without a file template. Indeed...of course I will use other stores and I refuse to support a business where they deliberately take customers in hostage during months, freeze my project and end up telling me that they refuse to honor their own promises. Such a shame and such a flaky business ..avoid if you can."

"Ordering process was easy. Top tier communication from the team, as in I was contacted within a couple of hours of placing the order to ensure that the order was legitimate and was what I actually wanted. Once confirmed, there was constant communication throughout the process to update current progress, explain next steps, and to also explain the packing and shipping process. This included photo updates along the way, including one to show the cabinet being loaded onto a trailer for shipping. Once the item was delivered, the team again reached out to ensure that there were no defects with the cabinet, and to field any questions that I may have had about the cabinet. The product that arrived was of solid construction. The kit/skin/covering looked good and was well placed. Everything was mounted well, and all in working order. It even came with some replacement parts, just in case. TL:DR - Highly recommended. The company is very knowledgeable, and does great work. Will order from them again down the road."

"They do excellent work, craftsmanship on point, all around great product, great service after the sell. For anyone that has any issue with there cabinet you need to reach out to the owner JC and he will take good care of you."

"I had Tulsa Arcade build me a custom cabinet (Horror Arcade) and man.. these guys are absolutely awesome to work with. They're communication was by far the best I've ever had dealing with a company. They kept me in the loop 100% of the time and helped me design the graphics for it. If you're wanting a custom machine built that is just flawless then these are your guys! The shipping was super fast and I've never seen a product packaged as well as this machine was. You could have ran over it with a tank and not gotten a scratch on it! Awesome job guys!! FWI, I would post a pic of it if I could figure out how.... Lol"

"Ordered a custom cabinet from Tulsa Arcades, the end product is amazing. Worth every penny. Had it shipped to Utah, no problem. JC was fantastic to work with. He answered all my questions before ordering to make sure I was making the right choice. He sent pictures along the way during the manufacturing process and asked questions to clarify as well. Once the product arrived he has been great to work with to make sure everything functions as I want. Customer service really is top notch. When it says the cabinet is built like a tank, it is. Excellent quality. Excellent product. Honestly deserves more than 5 stars."