Smith's Pharmacy

"We get my 90-year-old mom's Rxs filled here (and there are a lot of them.) We tried others but find Smith's easy and faster along with lower priced much of the time, and the staff has been helpful all along. I set up text notices, so I see when she needs a refill when they start processing the refill or new Rx if it is out of stock, and when the RX is ready, and usually it tells me the cost...which is $0 sometimes. They helped me clarify when I needed to get ready to go overseas to some riskier areas...and during Covid identified other Smith's that had hard-to-find meds, saving me from having to transfer the RX and take longer. I have had fewer "out-of-stocks" compared to when we were using the bigger box nearby, and when needed they are usually able to get us a few to make it until they are restocked. For really expensive ones (like Eliquis) they will text to confirm to avoid sticker shock. Rarely, there is a delay for the text to go out, but that would happen more if they had to call. Unlike the major pharmacy chains, I have not had recurring issues with the "20-minute dance" where they say it will be done in "20 minutes" and in 30 minutes they say it will be done in 20 minutes repeated 2+ times."

"I very rarely write reviews…but i’m not very happy with this pharmacy. I have been on a prescription for the last year and half- with no issues. Last month I went to pick up my prescription and they changed it to something different “but has the same active ingredients” I was not informed about this change. It may have had the same active ingredients but it caused side effects the other did not. I called yesterday and asked for the specific prescription to refilled the tech I talked to said okay great. I went to pick it up today and it’s the same “active ingredient” prescription they gave me the month before. I wish they would have told me upfront instead of me having to figure it out as I am already made the trip there. now I am having to call other pharmacies to see if they have my prescription."

"Customer service of the techs are horrible!!! I’m actually switching to cvs because of how rude the staff is here every single one of them act like they hate their job and the customers are a burden to them. I’ve experience the worst customer service from the drive thru with the older lady with glasses to the front . Even today going in to just ask for a oral syringe for my son because ours had broke and wouldn’t draw back his medication the tech that helped us rolled her eyes and then came back with a needle not even a oral syringe to draw back medication to give to a 1 year old . I literally dread having to go pick up my prescriptions from this pharmacy . The only reason we have stayed is because it’s down the road but at this point I’ll just drive to highland to get them. It’s also nice to read the reviews and know I’m not the only one that feels this way."

"Unhelpful and unhappy staff. Tried to support this pharmacy but too many times have the techs been rude and unhelpful. Switching to somewhere else! Tried getting a prescription filled and thought I gave them enough time to fill it (almost 2 hours) only to find out they are out of stock what I need for my sick daughter. Don’t you think a phone call would have been nice? Or to inform my doctor so he can send it elsewhere? But I have to find out in person, after a long line, only to find out I have to figure out where to send my prescription. Oh and it’s almost time for their lunch break so extra unhelpful. So I’m in their waiting area calling all pharmacies to see who has it in stock, trying to answer pharmaceutical questions on the other line, all while they are trying to lock up for lunch. Took double the time because I am not a pharmacist and don’t know what info I should have so I had to keep asking the techs questions. Where was the help? Come on Smiths, you guys can hire better people or train those you have to interact decently with humans in times of need."

"The Smith's Pharmacy provided an overall positive experience. All of my information is saved on records, making pick-up and refills a breeze. Contrary to previous reviews, I found the staff to be friendly enough and attentive. The pharmacy does feel a little cluttered, and the beige pharmacy jackets need to be replaced with white lab coats which would provide a much cleaner look. I would and do return here to refill prescriptions."