Walgreens

"This pharmacy has been difficult to work with since I started going a year ago and they’ve steadily gotten worse. Examples: ~I’ve constantly had issues refilling prescriptions, sometimes being told to call the pharmacy but the pharmacy seeing no issues on their end. Why cancel a medication and tell me to call if there’s no problem? ~Prescriptions are also frequently not ready by the time the pharmacy says they’ll be. ~Pharmacy always appears severely understaffed. ~Recently I tried to refill a prescription via the app and the pharmacy cancelled it every times, saying they had no record of it or to contact the prescriber. I’d previously filled this prescription there multiple times and it showed still having refills prescribed to it. My prescriber received the same response with no help from the pharmacy. The delay by the pharmacy took so long that my medication ran out and my chronic pain (normally medicated) condition began to flare again, which is obviously inconvenient for me. Add this to infernally long wait times both in store and drive thru and grumpy customer service every time, I’ve relocated all my prescriptions to another pharmacy. Never experienced a less professional pharmacy in my life."

"Company is absolute trash. Never run my second insurance. They always cancel my refills and I have to call. Then I find out it's because somebody didn't enter something on the pharmacy end so then they refill it. Then they cancel my prescriptions and I have to call again and they tell me my prescriptions expired and I can't rush me off the phone quick enough. So then I have to call my doctor and my doctor says no they should have the prescription. Call Walgreens back and they won't let me speak they just want to keep telling me how it's my fault and they have to follow the law. Then by time I get a word in they realize it's their fault and they've been trying to fill off and expired prescription and not the new prescription. Over the last two years I seem to be out of everything and not just one or two prescriptions. I will not be using Walgreens again. Been using them for well over 10 years and they haven't gotten any better they've only gotten worse."

"My chronically ill daughter has had prescriptions filled here multiple times and Medicaid has covered them just fine. We go in today and we are told by the clerk checking us out that the medication is no longer covered because the doctor is not a Medicaid doctor, even though we just visited him and he accepted our Medicaid. Secondly, Medicaid only covers the name brand adderall, and they had prepared the generic version, they told me I would have to wait to get it filled. This location seems to lack empathy towards its clientele and seems disinterested in doing their job. I will be sharing this review with my 52k followers on tiktok."

"Slowest pharmacy I have ever been to. I refilled my prescription online and received a message to call the pharmacy. I sat on hold for over 30 min. at 9 am. The pharmacist had no record of my refill and said it would be done by 11. Showed up at 12 and sat in their drive through for another 30 min. for them to tell me the prescription wasn’t ready and to come back in another 30 min. Ridiculous!!!"

"I don't know if this Walgreens is mismanaged or massively understaffed, but getting a prescription here is a headache. I spent half an hour on hold trying to figure out why a prescription hadn't come through yet (turns out they put the wrong name on the insurance claim and it "wasn't working," so the prescription was just in limbo. I have to wonder if it would have stayed that way forever if I hadn't called to ask). Then we had to wait an hour and a half in the drive through just to pick it up. If you need something urgently, don't use this location."