Granite Peaks Endoscopy Center

"On a positive note, the staff was very friendly and the office well organized but there is significant improvement opportunity at Granite Peaks Endoscopy. Their mission statement states, “promoting the highest level and quality of care possible with the greatest degree of compassion possible.” After my experience, Granite Peak Endoscopy has lost focus of being compassionate and safeguarding privacy during a high-anxiety procedure. Granite Peak Endoscopy needs to be more sympathetic to their patients by taking action to improve their front office environment to keep health conversations private and to safeguard health information. At checkin, there is no privacy and the receptionist is stating your procedure out loud and asking about medications you take so everyone in the waiting room can hear, which is lack of safeguarding Private Health Information. After checkin, we sat down in the waiting room and a stranger said to us, “Sounds like a , no fun.” All forms could be completely digital that when people show up for their appointment there isn’t additional paperwork that the receptionist would just need to collect ID and insurance information to checkin patients. Please ask health information questions and procedure type in private with the nurse vs. in a busy waiting room. I was not comfortable checking in with everyone hearing my husband’s responses and sitting in the office being able to hear everyone else checkin. Granite Peak Endoscopy called the day of the procedure to move the scheduled appointment time up and was stated in their consent form my husband signed or he would have to reschedule three weeks out. Calling a couple hours before the scheduled appointment is insensitive because, at that point, pre-op steps were taken to prepare, which was a 24+ miserable experience for my husband and required me to leave work early. Then, we had to wait past my husband’s initial appointment time with anxiety climbing and him not feeling well from the pre-procedure steps. In recovery, you are divided by curtains that you can hear other patient conversations - there is zero privacy. Some curtains were closed but some were not that you walk past patients that are coming out of anesthesia. Granite Peak Endoscopy, please step inside your curtains to see the gaps. Anyone passing by can see inside while a patient is changing. The waiting area has so many chairs that walkways are narrow. The need to have that many chairs is a sign of patient volume to support demand throughout their work day, which I interpret as business volume focus vs sincere patient care. When my husband has had previous procedures I was allowed to stay with him in pre-op to help calm him, which Granite Peak Endoscopy do not allow loved ones to come back during pre-op to provide support. I appreciate that they want to be time efficient to get us the hell out of there but it comes across as less time with patient for higher volume each day vs being sympathetic to patients feelings. Hope action is taken to drive change so Granite Peak Endoscopy mission statement actually reflects “providing highest-degree of compassion.”"

"I was recommended to go to Granite Peaks by my health insurance company. The appointment was set and all went well until I got my New Patient Consultation bill!! It was $488!! I have never paid any specialist this price for a consult. I called and ask why the charge was so high and they said they would have the nurse practitioner call me back to explain. No return phone call. I called in again and got no where. Very disappointed. I will go elsewhere for future services. Just be ware to get the cost of the consult before you see the doctor."

"I went in to do a banding procedure for hemorrhoids. They gave me an estimated out of pocket cost, but purposely hid the fact that I would have to undergo the procedure in three different instances and that the amount they anticipated would be charged each time I went there. The bill was triple of what I anticipated. Now I have to pay the bill and the issue is worse than it was before the procedure."

"I am sorry to say they are not equipped to handle people in wheelchairs. The PA was able to do her exam, but the doctor would not because they have no way of getting people in and out of wheelchairs. People with ADA needs, make sure you ask if they can accommodate."

"The staff of this facility was amazing. They have their processes dialed in for efficiency and provide an amazing level of care and concern for patients. I was very impressed with my experience there. Everyone I dealt with was very professional and encouraged questions and took the time to answer and relieve any anxiety that I felt from not knowing exactly what to expect. I had several phone calls with Lisa to schedule and she was so helpful and had great follow up to ensure we had everything we needed ahead of time. The procedure prep instructions were clear and concise. Dr Schmidt and the staff are all amazing and I’m so thankful that I had my necessary preventative care at their facility."