The Alpine Clinic

"Shauna is so amazing. She truly understands what I needed and helped me to accomplish my goals of losing weight and becoming healthy. She was also extremely honest in my role in the plan and encouraged me. I am so grateful for her wisdom and knowledge and I would highly recommend this clinic to anyone!"

"Alpine clinic is absolutely the worst. Do not waste your time going here. I didn't even have 5 minutes of the practitioners time before I was dismissed and told they couldn't help. There was no compassion no intention of working with me. Zero time spent on hearing what I was there for. I was over charged. What a waste of time. This is not the clinic for you."

"I saw Steve today. His bedside manner is great. He was so easy to talk to, took the time to go over labs with me, answered all of my questions, and explained things thoroughly. The office staff was also very friendly. I will be seeing Steve as my PCP from now on."

"I had a very disappointing experience at this doctor's office. I started coming here in 2021 when I turned to this practice after being told by multiple other doctors that there was little they could do for my food allergies that caused me to uncontrollably fall asleep. Dr. Gardner, who has since retired, recommended LDA shots. He put me on a three-year plan for these shots, which have been a lifesaver. Over the course of about two years, I received these shots, and they were working well. However, there were recurring issues with appointments. There were occasions when I scheduled appointments, showed up, and was told they didn't have the shots or encountered other problems that required me to return another time. I understand that mistakes can happen, but this ongoing issue made me hesitant to rely on this place as my primary source of treatment, especially considering that my insurance wasn't accepted there, and I could barely afford the shots. Fast forward to today, and I scheduled an appointment, took time off work, and paid upfront. During my visit, the receptionist suggested I schedule an appointment with a care provider because it had been a while since we had discussed my treatment. I declined this offer since I preferred to see a different doctor for my routine check-ups. The receptionist then falsely claimed that they were legally required to see their patients once a year, which I knew wasn't accurate as I have the right to choose my healthcare provider. As I was in the process of receiving my shot, the nurse conducted some routine checks and then unexpectedly informed me that I needed to go to another room, which happened to be a children's room, an unusual move. Without warning, one of the doctors or care providers entered the room and began berating me about the necessity of setting an appointment and fostering a "special relationship" to administer the shots. Their tone was incredibly rude and unsympathetic. Frustration led to a less-than-polite response from me as I inquired if there was any way to proceed with the shots, given that I had taken time off work and was in dire need. I felt that the situation could have been handled with more empathy and transparency. However, the response I received was a resounding "no" from the doctor, who also suggested that the front desk should have informed me about these requirements when I scheduled the appointment. This was news to me, and I expressed my disappointment at not being given a heads-up. The doctor then insincerely apologized, and when I challenged this, he appeared to chuckle to himself before departing. I subsequently requested a refund for the prepaid services, but due to an issue with their system, I asked if the charges could be transferred to a different card. The front desk personnel engaged in an argument over this, prompting another customer waiting to intervene and urge them to process the transaction. It's disheartening to witness the evident focus on financial considerations over patient care. Regrettably, the current care providers do not seem to embody the same patient-centered approach that characterized Dr. Gardner's practice, which leaves me deeply disappointed and frustrated with my experience at this doctor's office."

"I found the Alpine Clinic six years ago when my oldest was born. We wanted a clinic that would listen to us as parents and respect us. That's the definition of the Alpine Clinic. I specifically see Shauna Criss and am so grateful to her. She has helped me navigate breastfeeding and really been a great motivator for me to help me on my journey. She has also respected my decisions I make for my kids with their health. My kids enjoy going to see Shauna. I also see Shauna and she never is rude when I give her a list during my yearly exams of things I am concerned with. Love this clinic, staff, nurses, Shauna and all the doctors and nurse practitioners."