Shoe Dept. Encore

"Chill environment, and workers don’t randomly come to you asking if you need something. They just let me do my shopping and were more than willing to help when I had a question. Hella good prices in clearance, bought at least five pairs here."

"Make sure you ENTER the mall where Red Robin is and you’ll see the shoe store ahead of you. I reported the location error on google maps because the parking lot by the freeway isn’t it! BTW, good service at the shoe store."

"Waited almost 20 mins and they were about to close. I wanted to buy 3 pairs of shoes and I left them there on a chair because no one attended me!!! They looked annoyed and mad because we were walking around shopping. Like if they didnt want us to shop or mess things up. So annoyed, dont go here if u want good customer service. Just a bunch of high school students who just want to go home. They dont even look happy."

"Went there to get my wife some shoes, found some great Nike's at a sweet price. This store has consistently good deals. The managers were very nice and helpful. Very confused about red dot sales though, there's a lot of boxes with red stickers but only some of them have the 50% off. I feel like it has something to do with shapes but that's too complex. Other than that very satisfied."

"I have bought shoes from this place a few times. They have a decent selection of fashion-sport shoes. But some of their shoes are really poor quality. I have bought for myself and my husband hiking shoes from here and they were comfortable at the store but they were not good for outdoor use. I thought it was because I had not worn them in but they are literally just bad shoes. We get blisters every time we wear them. Waste of $150 for both shoes. I also bought some high heels and those also blister my foot real good. Poor quality shoes are bad enough but today was my breaking point for ever shopping or supporting this store. My husband gave me several gift cards as a birthday gifts and I have been using the cards from time to time so I decided to use them today. It was just my luck that no one at the store knew how do transactions with gift cards. In fact they wanted to know exactly how much was on the gift cards because they couldn't check it themselves on their system. Heck, I hardly know what's the exact amount in my bank account. So anyways, this manager spends one whole hour talking to 3 different managers just trying to figure out how she can apply my credit to my payment. After she applied all 4 gift cards worth $10 each and she had scanned my credit card and wasted an hour of my time, she had the audacity to tell me I still owed $10. I took a good look at my receipt knowing this incompetent worker is not about to take another $10 out of me for no reason. Don't come here. Don't waste your time buying poor quality shoes from here. Don't EVER buy gift cards from here."