Reams Boots and Jeans

"Love buying my boots here. I've been to the barn place, but I think Reams has a better variety, and they actually sell boots that are made in the US."

"Sketchy, rude, over-priced, discriminatory, did I mention dishonest and rude? If I could sum this place up in one sentence, that would be it. If you have time and feel like reading one of my wordy but helpful posts, carry on! I have 4 kids in extra curriculums, and I'm on a budget, so I spent an extensive amount of mental energy noting the different prices and style #s at four previous stores and two online retailers. So when I noticed a few pairs of boots we had seen before, I immediately knew they were being dishonest and using a sketchy marketing practice on their actual price tags. They were all handmade tags (and very few pairs had original manufacturers tags still attache, ) and they said, "Their price: $$.$$ Our price $$.$$" The "their price" was SIGNIFICANTLY higher than other stores and the manufacturer websites. the "our price" was generally $10-40 higher than the actual average retail, but around $30-50 less than their falsified competitor prices. They're banking on their buyers being too busy to research otherwise and insinuating that we are dumb and easily manipulated in one fail swoop. The 2nd ding for this place was customer service. We weren't greeted, not a big deal, but we shopped for over an hour in an empty store w two employees and the three of us could easily be overheard asking each other questions and googling stuff about sizing, leather, fit etc. NOT ONCE did they ask if we needed help. When I went searching for help, I stood by the register for 15 mins!! while one girl sat on her butt avoiding eye contact and the other socialized w an off the clock employee who was cleary on some sort of stimulant and was loudly telling a story about a dream she had while colorfully using every cuss word she knew (in front of my 4 year old). When I was finally acknowledged, I was treated like a bug and an inconvenience. I googled the questions I had asked on the drive home, and they were way off. We were tired of searching for boots, and our time had run out, so I nervously purchased a pair about $10 more than it should have been. The cherry on top was their ridiculous return policy. It was stapled ON TOP of the receipt, stuffed in the boots, and slapped on the box. It also only used "scare tactic verbiage," which is intended to make the consumer think they have no rights and the written policy appears as an actual ordinance or law, but actually its easily trumped by consumer rights. It stated, "absolutely no refunds or exchanges unless unworn with original tags attached. We have the right to refuse a manufacturer defect based on the stores investigating. We maintain the right to refuse any refund or exchange" When I got home, I realized they had REMOVED their price tag!!! I asked others who had shopped here, and they also had their tags removed. Talk about sketchy AF! I will never shop here again and I will make sure no one I know does either. If this is how they treat all their customers, Its only a matter of time until they go out of business"

"The two workers today were absolute Karens. Harassed me and took photos of me as I was exiting the store (even followed me OUT of the store and took photos of my vehicle’s license plate) because I wouldn’t let them look in my backpack. (No obvious signage saying my own bags weren’t allowed.) Awful experience, will be telling my coworkers, and will likely write a letter to their owner about discrimination/harassment. All jeans sizes were listed in men’s, no female size conversion charts clearly posted. Mostly tougher worker’s jeans, lacked a decent selection of more comfy or well-fitting jeans."

"The store is amazingly well stocked, and The manager of the store has been there forever and does a fantastic job making sure that every piece of invitory is in its place. We have a couple of cowboys in the family and we can always find either a fun gift or a much needed item there."

"Great shop with super helpful, attentive and informative staff. I got a sweet boot kit for my Tecovas and am set to take proper care of them thanks to the two amazing women in the store! Thank you for the help and for your welcome and kindness. I will be back!"