CVS Pharmacy

"Had to go in 3 times for my medication that wasn’t pulling up. My doctor confirmed it was sent and when I called on my 3rd attempt they said”the insurance didn’t want to cover it”. When I said so, it has been denied by my insurance? She paused for a very long time then said it’s $40 and ready for pick up and hung up on me.!?!? They were extremely rude the other times I was in. I cannot believe they can get away with the horrible service"

"The pharmacist is incredibly rude and unhelpful. I was having issues with my insurance and she was scoffing at me throughout the conversation, giving dirty looks, walking away to do other things while I was in the middle of speaking. Not offering and solutions or help. The staff is under trained and seem pretty clueless and scared to ask for help. I had to come in 3 separate times before I could get my medications."

"This Pharmacy used to be the best around. After the amazing manager left in 2022, it all went down hill. I went to pick up a couple of prescriptions today and the counter was closed off with the sign “Pharmacy closed due to technical difficulties, sorry for the inconvenience!” I am happy they were not meds I needed today but if someone needs their meds or someone goes to a doctors office and they send them there, they are screwed!!"

"The pharmacy as gone downhill in recent years. Unfortunately, they have not had the medicine I've needed and I've had to wait for almost 2 weeks for them to fill one of my prescriptions! I tried to call them, but was on hold for over an hour. When I drove there to speak in person, I waited over an hour only to learn they didn't have the medicine in stock and wouldn't get a shipment in for the next few days. Very dissatisfied with their customer service. One manager came out and was loudly telling an older gentleman that he should manage all his prescriptions online. The poor man was just trying to resolve his prescriptions and was advised to do so online. I was given the same advice, however my issues can not be resolved online which is why I went into the store. So disappointing and frustrating to not be given the time of day by someone I have to rely on monthly. I have since switched pharmacies and I love being treated with care now."

"I spent two hours waiting. That’s probably my fault, but it is unbelievable how bad their service is. When searching Flu shot CVS is one of the first to pop up. Walks ins are supposedly available. I walked in and they required an appointment which I was fine with although I was a bit irritated because they were not busy and could have easily taken me in. I waited until my appointment but this is where I drew the line. I was supposed to arrive 10 minutes before my scheduled appointment which I did. Again they were not busy. I was sat down and told to wait to be called up. After 10 minutes of my scheduled appointment I go back up to see what’s taking so long. Rudefully I get told sit down you’ll be called up. I waited a half hour after my scheduled appointment for them to keep calling other people who are just arriving to pick up. Worst pharmacy."